634: Tom Nolan (CEO of Kendra Scott) - 2% Moments, Setting Big Goals, Being Unbalanced, Moving Fast, Coaching High Performers, & Going Through Hard Things Together

The Learning Leader Show with Ryan Hawk

Go to www.LearningLeader.com for full show notes.

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Notes

• "Average players want to be left alone. Good players want some coaching. Great players want the truth."
• It is not a company's job to give work-life balance to someone. And he is not balanced. He's on 24/7. It was refreshing to hear the real story from someone who is running a company. As Dr. Julie Gurner said on episode #538, "People will tell you in books that you have to live a 'balanced life,' but if we are completely honest, almost all great things are born from periods of imbalance."
• Make the most of your 2% moments. 98% of the time, life is just happening… But every once in a while, you'll have the 2% opportunities. Like when he met his wife, or interviewed with Kendra Scott. It's on us as leaders to be ready to make the most of those 2% moments.
• Tom's relationship with Kendra: "We've been through so many hard things together." Those hard times can forge a strong relationship, or they can break you. Remember that the next time you're going through something tough with someone else. It's an opportunity to fortify a relationship.
• Hiring - Play your position well. Know what you're good at. Don't have to like teammates, but do need to love them. Learn from mistakes.
• Work is like family. But you don't fire your family... Discipline comes from a place of love.
• Read: The Way of the Shepherd
• Goal maniac - After failing at his first job interview, he asked for another shot and showed up the next day with pages of goals.
• Tom's Strengths - immediate urgency, insatiable need to win, good problem solver, better when things are hard.
• How do you navigate slow walkers? It's hard. Need patience and thoughtfulness too.
• What are the must-haves to be hired as a leader with Tom? Good human. Win + Kindness + Compassion.
• Tom claims that he is not a good interviewer. Gets help from the team. It is a rigorous process.
  • He wants people who have gone through hard things. "Living through struggle makes people better." Grit.