Art of Procurement19 Touko 2025

804: Strategic Services Sourcing in an AI-Driven World W/ Amy Fong

"I'm a big believer in market intelligence, where we educate the business on the providers and the levers to pull. It's not about just pricing; it's understanding the market." - Amy Fong, Partner, Sourcing and Vendor Management, Everest Group

Service categories are experiencing unprecedented change driven by generative AI, which is shifting workforce models and evolving commercial structures across the business.

Procurement has to be continuously focused on how these changes are affecting the business. For procurement leaders managing these services categories, navigating this transformation requires new ways to think about areas like contracting, relationship management, and value measurement.

In this episode of Art of Procurement, Philip Ideson speaks with Amy Fong, Partner, Sourcing and Vendor Management at Everest Group, about the rapid evolution of business services sourcing. Amy brings unique insights from analyzing thousands of contracts and observing what leading companies are doing to adapt their sourcing strategies and their approach to output- versus outcome-based contracts.

In this episode, Amy explains:

Why outcome-based contracting remains an aspiration, not a reality, for many companies (and how to change that)
How generative AI is fundamentally changing service delivery models and what that means for performance measurement and cost structures
What procurement teams must bring to the table to earn their place in strategic make-or-buy decisions

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EP 014: Provider of the Week: Sievo W/ Sammeli Sammalkorpi

"The expectation level of procurement is rising. Today's stuff that was not possible a year ago, that felt like science fiction three years ago, is something that we can create for our customers today...

26 Elo 24min

880: The State of AI in Procurement: Who's Getting the ROI? W/ Nick Heinzmann

"There's an absolute risk of procurement's role and scope being diminished by AI, unless we embrace new ways of working." - Nick Heinzmann, Head of Research, Zip According to new research from Zip, on...

24 Elo 33min

879: The AI Pilot Phase is Over: How to Move From AI Investment to Genuine Business Impact W/ Joseph Postiglione, Sr.

"If you're not completely sure about what you want to try to achieve, how will you know you ever achieved it?" - Joseph Postiglione, Sr., Author, Protecting Expected Outcomes in the Age of AI AI inves...

17 Elo 28min

EP 13: Making Sense of the Procuretech Landscape: Practical Insights for CPOs W/ Samir Khushalani

"The biggest risk today is not making the wrong AI decision. It is making no decision at all while everyone else is learning." Samir Khushalani, Senior Advisor, Art of Procurement Procurement leaders ...

12 Elo 29min

878: Building Procurement as a Strategic Growth Engine W/ Travis Hodge

"Procurement's future is bright, when we continue to do it the right way for the right reasons." - Travis Hodge, Director of Enterprise Sourcing & Procurement at nVent Procurement is no longer just a ...

10 Elo 36min

877: Building Trust for Digital Supply Chain Success W/ Mohit Ahuja

"Visibility is not the end goal. The end goal is how does that visibility enable me to make a quick decision." - Mohit Ahuja, Strategy & Transformation Leader, Caterpillar Business leaders can no long...

3 Elo 28min

EP 12: Provider of the Week: Una

"It's amazing how you can rise to the top just by doing what you say you're going to do and being honest about what you can't do." - Anthony Clervi, Managing Partner, Una Procurement teams today are u...

29 Heinä 33min

876: AI with Purpose: Designing Procurement's Next Chapter W/ Gaël De Martelaere

"If you build AI on top of weak foundations, you're going to have a very broken system." - Gaël De Martelaere, Chief Procurement Officer, Hexion AI is driving enormous change in procurement, but succe...

27 Heinä 41min