Art of Procurement19 Touko 2025

804: Strategic Services Sourcing in an AI-Driven World W/ Amy Fong

"I'm a big believer in market intelligence, where we educate the business on the providers and the levers to pull. It's not about just pricing; it's understanding the market." - Amy Fong, Partner, Sourcing and Vendor Management, Everest Group

Service categories are experiencing unprecedented change driven by generative AI, which is shifting workforce models and evolving commercial structures across the business.

Procurement has to be continuously focused on how these changes are affecting the business. For procurement leaders managing these services categories, navigating this transformation requires new ways to think about areas like contracting, relationship management, and value measurement.

In this episode of Art of Procurement, Philip Ideson speaks with Amy Fong, Partner, Sourcing and Vendor Management at Everest Group, about the rapid evolution of business services sourcing. Amy brings unique insights from analyzing thousands of contracts and observing what leading companies are doing to adapt their sourcing strategies and their approach to output- versus outcome-based contracts.

In this episode, Amy explains:

Why outcome-based contracting remains an aspiration, not a reality, for many companies (and how to change that)
How generative AI is fundamentally changing service delivery models and what that means for performance measurement and cost structures
What procurement teams must bring to the table to earn their place in strategic make-or-buy decisions

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873: Creating Capacity for Complex Problem Solving W/ Israel Santiesteban

"We need to evolve from procurement professionals into business leaders with procurement expertise." - Israel Santiesteban, Former Chief Procurement Officer and Head of Supply Chain The next evolution...

6 Heinä 39min

EP 10: Supplier Management as a Connected Discipline W/ Jesse Lee

"If your business is getting bigger, then supplier management is going to be ever more important to you." - Jesse Lee, Co-founder, CEO of Brooklyn Solutions Procurement's role in managing suppliers is...

1 Heinä 31min

872: Beyond Automation: Accelerating Agentic AI Transformation in Procurement W/ Vishal Patel

"The future of procurement isn't actually AI. It's people using AI to improve business outcomes and improve their own value add." - Vishal Patel, SVP Product & Customer Marketing at Ivalua Many procur...

29 Kesä 28min

871: The New Rules of Procurement Leadership W/ Gary Mizhir

"I measure success by the number of executives that come to us before they make decisions." - Gary Mizhir, Senior Director Head of Innovation & Excellence, FIS The pressure to move from tactical cost ...

22 Kesä 46min

EP 09: Provider of the Week: ProcureAbility

In this Provider of the Week episode of the ProcureTech Insider podcast, host Jyothi Hartley speaks with Darshan Deshmukh, President of ProcureAbility. ProcureAbility is a leading procurement and supp...

17 Kesä 25min

870: Managing the New Spend Frontier: AI Tokens in Procurement W/ Jon Winsett

"You need to get visibility into the AI tokens, what workloads they are being used for, which users are using them, and what department they're coming out of. Most organizations don't have that visibi...

15 Kesä 45min

869: The Modern Operating Model: Building a Lean, High-Value Procurement Team W/ Stephen Rauf

"Don't overvalue the top procurement spot, and don't undervalue the tools and the budget required. It's an ecosystem." - Stephen Rauf, Global Head of Indirect Procurement, Zoetis Delivering more value...

8 Kesä 41min

EP 08: Startup of the Week: Suplari W/ Jeff Gerber

Procurement teams are under increasing pressure to do more with less… less time, less headcount, and often less budget. But, at the same time, the volume of data they manage continues to grow, making ...

3 Kesä 24min