Service Management Leadership - Your CMDB Needs Help, Whether You Realize It Or NoT
In this episode, Jeffrey discusses the why CMDBs rarely are as accurate as leaders hope.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be shari...
7 Syys 6min
Service Management Leadership - Increase Your Standard Changes
In this episode, Jeffrey discusses the need to increase the number of standard changes.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharin...
3 Syys 6min
Service Management Leadership - The Safest Time During A Flight
In this episode, Jeffrey discusses why it is important to worry about the take-off and landing of our technology servicesEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us...
31 Elo 6min
Service Management Leadership - Anchoring Conversations
In this episode, Jeffrey discusses why it is important to anchor conversations with metricsEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sh...
27 Elo 5min
Service Management Leadership - Why the US Will Never Compete in Men's Soccer Globally
In this episode, Jeffrey applies the US World Cup team to our industry.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge ...
24 Elo 6min
Service Management Leadership - Hardware Asset Management
In this episode, Jeffrey discusses Hardware Asset ManagementEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service ...
20 Elo 8min
Service Management Leadership - Problem Management
In this episode, Jeffrey discusses Problem ManagementEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Deliver...
17 Elo 9min
Service Management Leadership - How Much Has Your Technology Changed?
In this episode, Jeffrey asks how each organizations' technology has changedEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowl...
13 Elo 4min
