Episode 17: Is Dynamics 365 the best Customer Service solution for every organization?, with Sarah Jelinek and Ulrik Carlsson
CRM MVP Podcast31 Joulu 2017

Episode 17: Is Dynamics 365 the best Customer Service solution for every organization?, with Sarah Jelinek and Ulrik Carlsson

On this episode, Customer Service world-class experts and Community Leaders Sarah Jelinek and Ulrik Carlsson stop by the show to discuss whether Microsoft Dynamics 365 is the right Customer Service solution for all organizations out there.

We discuss:

  • Reasoning behind managing customer service on a separate stand-alone solution.
  • Why Dynamics 365 makes sense as a Customer Service solution
  • What can companies do to prepare to move their Customer Service operations to Dynamics 365
  • Common issues that arise during Customer Service implementations
  • Information Technology Infrastructure Library (ITIL), the most widely accepted approach to IT service management in the world
  • Other Microsoft Business Solutions that can greatly improve your Customer Service effectiveness and customer experience

Follow our experts on twitter:

Sarah: https://twitter.com/dyn365diva

Ulrik: https://twitter.com/crmchartguy

Learn more about ITIL: https://www.axelos.com/best-practice-solutions/itil/what-is-itil

Jaksot(100)

Episode 81: 10 things every Functional Consultant SHOULD KNOW

Episode 81: 10 things every Functional Consultant SHOULD KNOW

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Episode 80: Here's why you should NOT become an MVP

Episode 80: Here's why you should NOT become an MVP

For our 3rd Anniversary episode, I wanted to talk about changes that I've seen over the last 3 years and share my thoughts around why some people should not become a Microsoft MVP. I also talk about I...

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Episode 79: Solution Architect's role in 'Agile' implementations

Episode 79: Solution Architect's role in 'Agile' implementations

Depending on where you work as a Solution Architect you might be expected to be involved with a project from begining to end, or maybe just for bits and pieces during the project execution. Neil Benso...

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Episode 78: Hardcore Business Thinking (Part 2)

Episode 78: Hardcore Business Thinking (Part 2)

This is part two of my review of businessThink, a book that transformed my career as a Solution Architect. I thought I could review the book and give you a ton of examples and best practices within an...

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Episode 77: Hardcore Business Thinking (Part 1)

Episode 77: Hardcore Business Thinking (Part 1)

This is part one of my review of businessThink, a book that transformed my career as a Solution Architect. I thought I could review the book and give you a ton of examples and best practices within an...

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Episode 76: TOP 10 THINGS MVPs HATE

Episode 76: TOP 10 THINGS MVPs HATE

In this episode, 4 Microsoft MVPs walk through the Top 10 things they hate in our industry. We talk about things we hate to see other MVPs, Microsoft, Partners, ISVs, and even ourselves doing! No one ...

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Episode 75: Top 10 MISTAKES New Consultants make

Episode 75: Top 10 MISTAKES New Consultants make

For this episode, I wanted to focus on the common mistakes new professionals - specially consultants - make when they get started in their new role. This list comes from mistakes I made personally, an...

22 Maalis 202056min

Episode 74: COMPLACENCY KILLS

Episode 74: COMPLACENCY KILLS

Jocko Willink, a former US Navy SEAL Commander has a motto: "Discipline Equals Freedom", and if we apply this motto to Dynamics 365 we can see a connection between the discipline to maintain a success...

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