How to hold someone accountable

Include them in all the conversation leading up to the decision to commit to an action.

Start by having conversations early and consistently

Prior to the endeavor ask questions like:

In the planning stages

• Do they understand the implications of their business goals and key performance indicators?
• What is their plan to Identify information needs and gather information ?
• How do they become more aware of their work environment and understand relationships?
• How do they plan to Analyze the causes of problems ?
• When brainstorming on options and solutions how do they intend to create an environment where they can see new possibilities, Obtain new insights, Think creatively.

When it comes time to finalize their plans and make choices

• Which action do they think would have the best result?
  and most importantly, why do they think these are the right plans and actions? Show cause and effect.
• When do you want to do this?
• How could this be done differently?

If/when the endeavor goes off track or are not yielding the expected results questions that encourage them accept responsibility for their actions
include things like

• Where do you think that this went off track?
• Do you understand the the reasons for missing the deadline?
• What part of this do you already know how to do? And conversely, what part of this do you not know how to do?
• Who might you be able to talk to in order to learn more?
• What resource could you get to support this goal?
• What is a first step that you can take?
• What have you learned already?
• What could you take away from that experience that could help you now?
• What could be a learning opportunity?
• What are you willing to try now?
• What might you be missing if don’t try?
• and finally, what are you planning to do to get back on track and when will that happen?