Ep. 36 Creating Wow Moments: how to scale and provide excellent customer service

Ep. 36 Creating Wow Moments: how to scale and provide excellent customer service

What does it take to lead support for a company that serves millions of customers every day?

Kheng Zhun Yeoh, General Manager for Customer Operations & Support, oversees the teams who make that possible. He shares what keeps things running smoothly behind the scenes, and what he looks for in the next wave of talent.


In this episode, host Alex Carril and Kheng discuss:

- What goes into providing exceptional support for 55+ million customers worldwide

- The 3 key pillars that keep service consistent at scale

- Why problem solving matters, both on the front lines and behind the scenes

- How tech and AI are used to provide better customer experiences

- Career lessons from Kheng’s years in operations leadership

- How he applied his experience in the automotive industry to fintech

- Valuable skills that are transferable to any industry

- Advice for support professionals who want to deliver a wow experience

- Tips for future support team members on how to stand out in interviews

- What Kheng looks for when hiring into his team


Follow Revolut Insider on Instagram: revolut.la/RevolutInsider⁠

View open career opportunities at Revolut: revolut.la/Careers⁠

Jaksot(40)

Ep. 8 Executive Hiring: building and joining a diverse Dream Team

Ep. 8 Executive Hiring: building and joining a diverse Dream Team

What does diversity in the workplace mean? To Head of Executive Recruitment, Queenie Li, it means finding a diverse, international team where she can finally be herself and feel supported among colleagues. Queenie also takes host Alex Carril through her personal journey making the move into recruitment, how she hires for top-level executive roles, and gives advice for those who are or aim to be an executive. In this episode, Alex and Queenie discuss: - How taking a leap of faith can change your life - Building relationships when working from home and creating a sense of belonging within a team - Tips to be more inclusive when working with diverse team members - How working in the film industry prepared Queenie for working with executives - Main qualities Queenie looks for when hiring for an executive role - Tips for executives to stand out when applying and interviewing for a position - Advice for those striving to become an executive one day - The advantage international teams have when it comes to hiring - Questions to ask a recruiter during an interview - What you can do now to set yourself up for an executive-level position later Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

8 Helmi 202426min

Ep. 7 Ready, Set, Launch: a blueprint for expanding into new markets

Ep. 7 Ready, Set, Launch: a blueprint for expanding into new markets

How has Revolut expanded since launching in 2015?  Join Ankit Khemka, Head of Growth Expansion, as he talks with host Alex Carril about what goes into expanding into new markets. From living in many countries to launching multiple territories for Revolut, Ankit shares first-hand experience and strategies for expansion that companies can apply to their own growth plans. In this episode, Alex and Ankit discuss: - How to expand into new markets - What companies can learn from Revolut’s expansion strategies - Ankit’s journey launching into new countries - Lessons learned from working in different geographies - How to collaborate and connect with diverse teams - Advice on pursuing opportunities outside your comfort zone - The importance of hiring the right people - Having a clear vision for an employee’s path to success - How marketing plays into expansion efforts - Growth tips for marketers and early-stage companies Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

25 Tammi 202419min

Ep. 6 Breaking Down Biases: parenthood and career ambitions in the workplace

Ep. 6 Breaking Down Biases: parenthood and career ambitions in the workplace

What can companies and colleagues do to support parents in the workplace? Margaux Steisel, Lead Employment Counsel, recounts her experience at Revolut going on parental leave and returning to work after having her first child. As a person who looks for ways to improve Revolut’s parental policies, Margaux gives her views on parental biases in the workplace and what companies can do to create a welcoming environment for parents, carers, and their partners. She also shares tips for working parents on how to manage work-life balance while aspiring for career growth. In this conversation, host Alex Carril and Margaux discuss: - Margaux’s experience going on maternity leave - An overview of Revolut’s parental policy in the UK - How managers can maintain connections with colleagues who are on parental leave - Feeling empowered to return to work after a leave and maintaining career ambitions as a parent - How companies can support parents and carers - The power of flexible remote-working to create an inclusive workplace - The importance of building diverse, gender-inclusive parental policies - Why companies should adapt to employee feedback - Parental biases that exist and how to overcome them - Tips and advice to manage your work-life balance as a parent Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

11 Tammi 202424min

Ep. 5 Building Dream Teams: recruitment secrets for career advancement

Ep. 5 Building Dream Teams: recruitment secrets for career advancement

Curious about recruitment at Revolut and leadership tips to motivate a growing team? Yasin Bostanci, an Operating Partner in the CEO’s office and Head of Recruitment at Revolut, sits down with host Alex Carril. In this episode, they discuss managing a team which is dedicated to building the Dream Teams at Revolut — as an expert interviewer, Yasin gives insight into the recruitment process at Revolut and details the unique problem-solving interview stage. In this conversation, Alex and Yasin discuss: - Yasin’s journey at Revolut and stepping in as Head of Recruitment - How to motivate and support a large team - Leadership tips for effective managers - Building a Dream Team and how anyone can apply this core value - Typical steps during the recruitment process at Revolut - Problem-solving interview stage explained in detail - Tips to navigate and perform well during a problem-solving interview - Advice to have a great video interview - What a person can expect when joining Revolut - Yasin’s advice to advance in your career Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠

28 Joulu 202324min

Ep. 4 Unveiling Ultra: behind the curtain of our ultimate plan

Ep. 4 Unveiling Ultra: behind the curtain of our ultimate plan

What goes into creating and launching top-tier plans? Tara Massoudi, General Manager for Premium Products at Revolut, takes host Alex Carril behind the scenes to explain what goes into designing and bringing our ultimate plan — Ultra — to market. As a long-time Revoluter, Tara also shares some special moments she’s witnessed during her years with the company, as well as advice for other creative types. In this conversation, Alex and Tara discuss: - Tara’s journey spearheading premium plans at Revolut - The development, launch, and features of Revolut Ultra - Using creativity and teamwork when problem-solving - Pushing the boundaries to Think Deeper - Tips for working through a creative block - The approach and process behind building new features - Advice to ambitious, creative individuals - How to apply the Never Settle spirit in your everyday life - Getting to know Tara better with rapid-fire questions - Tara’s career advice for everyone Follow Revolut Insider on Instagram: ⁠https://revolut.la/RevolutInsider⁠ View open career opportunities at Revolut: ⁠https://revolut.la/Careers⁠ Learn more about Revolut Ultra: https://revolut.la/ultra-plan (Paid Plans are subject to regional availability. Terms and subscription fees apply. Insurance T&Cs including claim excess and exclusions apply to provided insurance benefits. Revolut <18 available for ages 6–17 in UK, EEA, US, AUS, and requires parents to have a Revolut account.)

14 Joulu 202326min

Ep. 3 Motivate with Purpose: a sales leader’s playbook to success

Ep. 3 Motivate with Purpose: a sales leader’s playbook to success

Is purpose part of your path to success? Join host Alex Carril as he sits down with Max Mildenberg, a creative force driving success in the Benelux market. From his recent promotion to managing a remote sales team and even attending film school, Max explains how he infuses purpose into everyday communication and activities that can help anyone succeed. In this conversation, Alex and Max discuss: - The journey to becoming a sales manager at Revolut - Pioneering the launch of a new market - Max’s 2 pillars for success and tips to create them - Overcoming challenges in sales roles - How to manage a remote team - Importance of building relationships and communication - Revolut’s core values as keys to success - The Los Angeles connection between Alex and Max - Getting to sales in Spain via film school in L.A. - A creative take on leadership and following your dreams Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

30 Marras 202320min

Ep. 2 Career Matchmaking: an expert’s guide to recruitment

Ep. 2 Career Matchmaking: an expert’s guide to recruitment

Are you ready to launch your career to the next level? Discover the secrets behind a successful recruiter, Nadia Pavlovic, as she takes our host — Alex Carril — along the path of becoming a career matchmaker. She’ll also share insights into Revolut’s recruitment process, and give tips that can help you land your dream job. In this conversation, Alex and Nadia discuss: - Nadia’s hidden talents that led her to seek new adventures - What being a career matchmaker is all about - A typical day of a Recruiter at Revolut - What recruiters look for in ideal candidates - Revolut’s growth and the opportunity for new careers - How a candidate can stand out when applying for a job - Ways to tailor your resume to a specific job - Revolut’s recruitment process explained - Tips to nail a problem-solving interview - Advice for other recruiters and those looking to change careers Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

16 Marras 202323min

Ep. 1 Rocket-powered Culture: the secret behind our driving force

Ep. 1 Rocket-powered Culture: the secret behind our driving force

What makes the Revolut rocket ship take flight? In this inaugural episode of the Revolut Insider podcast, host Alex Carril sits down with Antoine Le Nel, Partner and VP of Growth at Revolut, as they explore what’s propelling the fintech to continuously disrupt the financial industry 🚀 In this conversation, Alex and Antoine discuss - The inspiration behind Revolut - What sets this fintech apart from other financial services companies - How to disrupt an industry - Leaving Candy Crush and gaming to lead marketing at Revolut - Choosing a workplace that aligns with your values - Revolut’s core values defined - The mission to Deliver Wow to customers - Growing the Dream Team - Finding work-life balance through flexible working options - Tips for professionals and entrepreneurs to grow personally and professionally Follow Revolut Insider on Instagram: https://revolut.la/RevolutInsider View open career opportunities at Revolut: https://revolut.la/Careers

2 Marras 202316min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
psykopodiaa-podcast
mimmit-sijoittaa
rss-rahapodi
rss-rahamania
lakicast
herrasmieshakkerit
kasvun-kipuja
pomojen-suusta
rss-bisnesta-bebeja
ostan-asuntoja-podcast
leadcast
rahapuhetta
sijoituskaverit
rss-seuraava-potilas
rss-ainin-sekatoimisto
taloudellinen-mielenrauha
hyva-paha-johtaminen
rss-h-asselmoilanen
rss-lahtijat