Occupancy Pricing, Mobile Upgrades, and Real-Time User Feedback

In this week’s episode of Flight Path, David, Molly, and Brad pull back the curtain on the latest behind-the-scenes progress at Tern. From a milestone host agency partnership to significant product updates, this is a big one. Tune in for a grounded yet energizing look at how the team is learning directly from users, rapidly iterating, and pushing the platform forward—especially when it comes to groups and pricing logic.

Timestamps & Topics:

00:00 - Intro & Weekly Reflections

• Why this episode’s coming at you early (hint: it’s Romance Forum week!)

• Molly’s coffee outing, and how even small personal highlights matter

01:45 - Mobile App Prototype Sneak Peek

• First look at upcoming mobile upgrades with a clickable prototype

• Improving polish, UX, and advisor confidence

02:30 - New User Office Hours: Real Pain, Real Learning

• Molly’s call with a struggling user turns into a breakthrough

• How one advisor planned a cruise live and finally got that “aha” moment

04:15 - Facing the Gaps: Friction, Workarounds & Urgency

• Brad’s back-to-back user calls highlight where Tern still needs to grow

• The emotional and motivational impact of facing real advisor feedback

• Why Tern refuses to silo user research from product ownership

06:50 - Tern at the Romance Forum & TPI Milestone

• David reporting live from Cancun

• Tern’s first appearance at a destination wedding conference

• Launching occupancy-based pricing + variable date selection

• Partnership announcement: TPI becomes Tern’s first enterprise-scale host agency integration

11:48 - Feature Deep Dive: Occupancy-Based Pricing

• Why this long-requested feature unlocks major simplicity

• Clean setup, accurate pricing, and better room capacity validation

• No more creating “fake rooms” just to display rates for different occupancies

15:50 - Child & Pet Pricing? Coming Eventually… Maybe 🐾

• The internal joke behind “no kids, no dogs”

• Future roadmap nods toward child pricing logic

17:10 - Clean Pricing Inputs: One Click, No More Deleting Zeros

• Quality-of-life update that smooths pricing input workflows

• How small UI changes prevent big data entry mistakes

21:00 - Complete Tasks from the Overview Tab

• Minor tweak, major time-saver: mark tasks as done without extra clicks

• Why this fits the long-term vision of the trip dashboard

22:52 — Sticky Headers & Save Feedback on Activities

• Quiet magic: keeping context visible while editing

• How one engineer (Zach!) proactively improved debug UX for everyone

25:24 - What’s Coming Next: Folders & Mobile Authentication

• Subfolders rolling out for activity templates and email templates

• Why refactoring now helps scale all libraries down the line

• Upcoming: one-click traveler login links for smoother mobile access

27:36 - Another Groups Milestone: Variable Date Selection

• Travelers can now pick their own check-in and check-out dates

• Especially impactful for weddings and all-inclusive trips

• More flexibility without breaking your room block logic

30:15 - Liberty Bell Challenge Metaphor & Closing Gratitude

• Why the team is running back-to-back marathons for the sake of the community

• Shoutout to Tern’s users—your feedback drives everything

• Join the livestream replay on YouTube for feature demos and Romance Forum highlights