#19 Financial metrics that drive customer success ops - Haden Cosman, Senior RevOps Manager, SoSafe
RevOps Lab5 Maalis 2024

#19 Financial metrics that drive customer success ops - Haden Cosman, Senior RevOps Manager, SoSafe

In this episode, we dive into the financial metrics of CS Ops, how they impact decision-making, and what levers you can pull in CS to positively impact those metrics while optimizing NRR.

What you’ll learn in this episode:

  • What are the main financial metrics for RevOps?

  • Specific examples of how those financial KPIs actually drive behavior

  • Who defines metrics and goals in large organizations?

You can find more information about Haden here:

https://www.linkedin.com/in/haden-c-93271160/

RevOps Letter: https://www.getweflow.com/revopsletter Janis on LinkedIn: https://www.linkedin.com/in/philippstelzer/ Philipp on LinkedIn: https://www.linkedin.com/in/janiszech/ Weflow: https://www.getweflow.com/

Marker:

(00:00:00) Introduction/What are the main financial CS metrics?

(00:05:20) How do you measure and attribute CS metrics

(00:08:16) SoSafe’s service model and CS responsibilities

(00:19:18) Communicating metrics and goals to the revenue org

(00:22:24) Key drivers for driving CS efficiency

(00:28:48) What advice would you give your younger self?

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(119)

#70 Pipeline Management mistakes that cost you revenue - with Jeff Ignacio, Head of GTM Operations at Keystone AI

#70 Pipeline Management mistakes that cost you revenue - with Jeff Ignacio, Head of GTM Operations at Keystone AI

Jeff Ignacio, RevOps expert and creator of Revenue Operations Impact, returns to the podcast to deep-dive into advanced pipeline management. With years of experience optimizing sales processes at high...

3 Maalis 202526min

#69 Driving growth by leveraging “Revenue Moments” - with Tiffany Gonzales, Head of Growth & Revenue Operations at Microsoft

#69 Driving growth by leveraging “Revenue Moments” - with Tiffany Gonzales, Head of Growth & Revenue Operations at Microsoft

Tiffany Gonzalez, a seasoned RevOps leader with experience at AWS, Coupang, and other high-growth companies, joins the podcast to discuss how businesses can identify and leverage revenue moments that ...

24 Helmi 202541min

#68 Turning GTM data into insights - with Dan Schonfeld, VP, RevOps at Glia

#68 Turning GTM data into insights - with Dan Schonfeld, VP, RevOps at Glia

Danny Schonfeld, VP of Revenue Operations at GLIA, joins the podcast to break down how RevOps leaders can turn raw data into strategic narratives that drive executive decision-making. From QBRs to lon...

17 Helmi 202543min

#67 Increasing RevOps productivity with automations - with Nik Garza, Director of Revenue Operations at Kleer

#67 Increasing RevOps productivity with automations - with Nik Garza, Director of Revenue Operations at Kleer

Nik Garza, Director of Revenue Operations at Kleer, joins the podcast to share how he’s leveraging automation and AI to maximize the impact of a lean RevOps team. Coming off the back of a major CRM me...

10 Helmi 202531min

#66 The State of RevOps in 2025 - with Haris Odobasic, Co-Founder at Revenue Wizards

#66 The State of RevOps in 2025 - with Haris Odobasic, Co-Founder at Revenue Wizards

RevOps in 2025 Report: https://revenuewizards.com/reports/revops-in-2025 Haris Odobasic, the Co-Founder of the Revenue Wizards, returns to the podcast to discuss the findings from his global RevOps su...

3 Helmi 202543min

#65 Leveraging AI in RevOps - with Olga Traskova, VP, RevOps at Birdeye

#65 Leveraging AI in RevOps - with Olga Traskova, VP, RevOps at Birdeye

Olga, VP of Revenue Operations at Birdeye, joins the podcast to discuss how AI is transforming the way RevOps teams work. From enhancing data quality to maximizing sales efficiency, Olga shares her pe...

27 Tammi 202540min

#64 A RevOps Guide to SaaS Pricing - with Dr. Sebastian Voigt, Partner & Co-Lead Pricing and Sales at hy

#64 A RevOps Guide to SaaS Pricing - with Dr. Sebastian Voigt, Partner & Co-Lead Pricing and Sales at hy

Sebastian Voigt, a seasoned pricing expert and Co-Lead Pricing and Sales at a leading consultancy, joins us to explore the intricate art and science of pricing for SaaS companies. From his early days ...

20 Tammi 202543min

#63 Operationalizing Strategy: Turning Plans into Action - with Tom van Langen

#63 Operationalizing Strategy: Turning Plans into Action - with Tom van Langen

Tom van Langen, Vice President of Revenue Operations, returns to the podcast for a deep dive into how RevOps teams can turn strategic plans into actionable outcomes. With the challenges of annual plan...

13 Tammi 202544min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
rss-oivalluksia-rahasta-elamasta
rss-rahamania
ostan-asuntoja-podcast
inderespodi
rss-sami-miettinen-neuvottelija
rahapuhetta
hyva-paha-johtaminen
rss-viisas-raha-podi
herrasmieshakkerit
pomojen-suusta
sijoituspodi
rss-lahtijat
lakicast
rss-karon-grilli
rss-sisalto-kuntoon
rss-asiakaskokemusklubi