[112] Microsoft Stack & Why MSPs May Consider an Alt Service Desk

[112] Microsoft Stack & Why MSPs May Consider an Alt Service Desk

In this interview, Richard speaks to Scott Riley, the founder of Cloud Nexus, a UK-based MSP specialising in the Microsoft Stack. Scott explains that he decided to niche the business to give a better service, outsourcing other tasks to select partners.

Richard and Scott discussed the pros and cons of working with the Microsoft Stack, and how niching into using it led Scott to set up the Microsoft 365 Masterclass.

Scott shared which tools he uses in Cloud Nexus and why MSPs should outsource their helpdesk. He also shares honestly about the limitations of outsourcing and when it’s not the best option.

Richard also asks Scott about the SOC and helpdesk support he gets from Uptime Solutions, the relationship they have with Cloud Nexus, and why Uptime’s company culture makes them a great fit for the business. Plus, Scott shares the best and worst things about running an MSP.

Mentioned in This Episode

Jaksot(200)

[69] How Do Criminals Think? CyberSecurity for MSPs

[69] How Do Criminals Think? CyberSecurity for MSPs

Richard talks to Jaya Baloo, Chief Information Security Officer (CISO) of Avast, who provide antivirus and security software to companies and individuals around the world. They talk about how MSPs can...

12 Huhti 202034min

[68] How to build an effective MSP Toolkit

[68] How to build an effective MSP Toolkit

Richard chats to Josh Weiss, the founder, president and CIO of LA Creative Technologies, a progressive MSP serving businesses in Los Angeles, California. They discuss how Josh chooses his clients, and...

5 Huhti 202051min

[67] Presentation Genius for IT People

[67] Presentation Genius for IT People

Richard talks to Simon Raybould, a presentations coach, based in the north east of England but delivering training around the country. They talk about the challenges MSPs face when it comes to giving ...

29 Maalis 20201h 7min

[66] VoIP Solutions for the Modern MSP

[66] VoIP Solutions for the Modern MSP

Richard talks to George Bardissi of BVOIP, which provides VoIP services which MSPs can supply to customers. They discuss how George evolved BVOIP from Bardissi Enterprises, why MSPs are moving into th...

22 Maalis 202043min

[65] Mental Health for IT Business Owners

[65] Mental Health for IT Business Owners

In this episode, New York Times bestselling author and keynote speaker Chris Brogan speaks candidly about depression and mental health for MSP owners.Mentioned in This EpisodeWebsite: ChrisBrogan.comM...

29 Joulu 20191h 2min

[64] Effective Outsourcing for MSP Growth

[64] Effective Outsourcing for MSP Growth

Richard speaks to Mark Matthews, owner and CEO of ATG IT, to discuss the benefits of collaboration and outsourcing, and what their partner relationship with Continuum looks like.

22 Joulu 201941min

[63] Google Adwords and the Opportunities for MSPs

[63] Google Adwords and the Opportunities for MSPs

In this episode, Richard speaks to Adam Porteous, Google AdWords expert at Pronto Marketing. They talk about Google AdWords and specifically how MSP's can use Google AdWords to grow their business and...

1 Joulu 201933min

[62] Advancing Women in IT

[62] Advancing Women in IT

In this episode, Richard talks to Tracy Pound. Tracy is the Managing Director at Maximity. She also works on the board of directors at CompTIA. They talk about how to advance women in IT and how Tracy...

24 Marras 201950min

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