Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Glenn Withiam talks to Sean Way about his and co-authors, Michael Sturman and Carola Raab's article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance." This podcast discusses the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance.

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Jaksot(155)

HRDR Relational Mentoring Episodes as a Catalyst for Empowering Protégés: A Conceptual Model

HRDR Relational Mentoring Episodes as a Catalyst for Empowering Protégés: A Conceptual Model

Author Julia Fullick discusses her article "Relational Mentoring Episodes as a Catalyst for Empowering Protégés: A Conceptual Model" published in the December 2015 issue of Human Resource Development ...

19 Marras 20155min

JLOS: Changes in Leadership Behaviors Predict Changes in Job Satisfaction and Well-Being in Low-Skilled Workers

JLOS: Changes in Leadership Behaviors Predict Changes in Job Satisfaction and Well-Being in Low-Skilled Workers

Journal co-editor Kenneth Thompson talks to author Eva Winkler about her paper on the nature of the relations between specific supervisor behavior and employee well-being.

19 Marras 201512min

JLOS: Leader–Follower Interpersonal Emotion Management

JLOS: Leader–Follower Interpersonal Emotion Management

Journal co-editor Kenneth Thompson talks to author Chase Thiel about his paper which examines leader-facilitated emotion management in a simulated workplace setting.

19 Marras 201516min

JMI Six Degrees: Peter Sorenson

JMI Six Degrees: Peter Sorenson

Denie Burks interviews Peter Sorenson about his life and career.

18 Marras 201516min

JME: Negotiating Your Syllabus

JME: Negotiating Your Syllabus

Jane Murray talks with authors David Kaplan and Monika Renard about their article which provides instructions for engaging students in negotiating their course syllabus.

4 Marras 201520min

HRDR: The Meaning of Organizational Learning

HRDR: The Meaning of Organizational Learning

Author Irina V. Popova-Nowak discusses her article which explores a largely uncharted route of looking at organizational learning through the lenses of several research paradigms and developing a meta...

23 Loka 20155min

HRDR: Emotionally Intelligent Mentoring

HRDR: Emotionally Intelligent Mentoring

Authors Rose Opengart and Laura Bierema discuss their article on how emotional intelligence affects the mentoring relationship and influences its effectiveness for both the mentor and protégé.

21 Loka 20158min

HRDR: International HRD and Offshore Outsourcing

HRDR: International HRD and Offshore Outsourcing

Author Valerie Anderson discusses her article which argues that robust IHRD research into offshore outsourcing contexts is required that challenges the dominant “headquarters perspective” taken in exi...

19 Loka 201510min

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