Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Glenn Withiam talks to Sean Way about his and co-authors, Michael Sturman and Carola Raab's article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance." This podcast discusses the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(155)

FBR: Developing Positivity in Family Business Leaders

FBR: Developing Positivity in Family Business Leaders

Karen Vinton and Donella Caspersz discuss a qualitative study exploring how a leadership intervention in a group context developed positivity in leaders of family businesses.

13 Touko 201526min

JOM: Surrogate Science

JOM: Surrogate Science

Frederick Oswald interviews Gerd Gigerenzer about his article co-authored with Julian N. Marewski on the “Bayesian revolution” and the dangers of an apparently universal inference procedure.

13 Touko 20159min

CQ: Sticktion

CQ: Sticktion

Kathryn LaTour and Lewis Carbone discuss their article on assessing memory for the customer experience. The paper was the winner of Cornell Hospitality Quarterly's 2014 Best Article Award. http://cqx....

10 Maalis 201514min

Changing work, labour and employment relations in China

Changing work, labour and employment relations in China

In this Special Issue of Human Relations key current trends and employment issues are explored through a collection of papers on China, edited by Guest Editors Dr Eli Friedman and Dr Sarosh Kuruvilla ...

2 Helmi 20158min

CQ: Message Framing in Hotels

CQ: Message Framing in Hotels

Robert E. Pitts discusses the study he and co-authors Julie E. Blose and Rhonda W. Mack performed in Charleston, SC which examined participants’ opinion of how they would respond to various message fr...

12 Tammi 20156min

CQ: Racial and Ethnic Differences in Tipping

CQ: Racial and Ethnic Differences in Tipping

Michael Lynn and Zachary W. Brewster discuss their article on the tipping behaviors of racial and ethnic minorities.

17 Joulu 201410min

CQ: Mobile Tablet Menus

CQ: Mobile Tablet Menus

Maryam F. Yepes discusses her study that used mobile tablet technology to compare menu selections by millennial-age respondents and test the effects of five different menu nutrition labeling formats f...

17 Joulu 201412min

Tension in the Workplace

Tension in the Workplace

Normal 0 false false false EN-GB X-NONE X-NONE ...

27 Touko 201410min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
rss-rahapodi
mimmit-sijoittaa
rss-oivalluksia-rahasta-elamasta
psykopodiaa-podcast
rss-rahamania
ostan-asuntoja-podcast
rahapuhetta
rss-viisas-raha-podi
herrasmieshakkerit
hyva-paha-johtaminen
rss-lahtijat
rss-sami-miettinen-neuvottelija
oppimisen-psykologia
pomojen-suusta
sijoituspodi
lakicast
rss-karon-grilli
rss-sisalto-kuntoon
rss-asiakaskokemusklubi