Designing Empathetic AI: The Future of Human-Centered Technology

Discover how emotionally intelligent AI is changing the way enterprises interact, decide, and operate in this conversation with Ted Shelton, Chief Operating Officer at Inflection AI. The episode unpacks the rise of empathetic systems—from redefining customer support to enabling more human-like collaboration across teams. Ted shares practical use cases around Pi, an AI assistant designed with emotional intelligence and explains how businesses can move beyond transactional AI to create more meaningful engagement. The discussion also covers strategies for overcoming legacy data issues, the value of private AI in regulated industries, and the leadership mindset required to embrace these shifts. Tune in for a grounded, real-world look at designing AI that understands not just what users ask—but how they feel.