Emmet Connolly - Transitioning into the next era of design
Dive Club 🤿27 Kesä 2025

Emmet Connolly - Transitioning into the next era of design

You probably know Intercom… but did you know they recently incubated a new startup called Fin that has already surpassed the core business?

They’ve pulled off a massive transition to an AI-native product and design org so today we’re going behind-the-scenes with their VP of Design Emmet Connolly.

Some highlights:

  • Why Emmett believes designers will own the frontend
  • The opportunity for design systems in an AI-first world
  • What Emmett looks for when hiring designers in the AI era
  • Why liquid glass represents the wrong direction for design
  • How Intercom’s AI product Fin overtook their core business
  • Why the start of an S-curve is the best time to be a designer
  • How AI is flipping the traditional product development process
  • a lot more

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