A Nordic approach to coffee – in conversation with Andreas Hertzberg

In a new three-part series, we're exploring the exciting growth potential for coffee businesses in India - from international chains and the rise of specialty coffee to the increasing recognition of Indian grown coffees.To kick things off, we're speaking with Deepa Krishnan, Chief Marketing Officer of international powerhouse Tata Starbucks - a joint venture between Starbucks and India's Tata Consumer Products.In this fascinating conversation Deepa shares insights on Tata Starbucks’ expansion strategy, how Indian coffee culture is evolving and what is driving this vast and vibrant market. Credits music: "My Love" by Baron Goodlove in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

23 Kesä 202325min

In today's episode we're continuing our exploration of the fast-developing coffee at-home market and how businesses can harness growth opportunities in this lucrative segment.In part two, we focus on retail coffee and chat with Will Corby, Director of Coffee and Social Impact at Pact Coffee, Jon Allen,  Creative Director, Onyx Coffee Lab and Jonny England, Director of Coffee, Löfbergs UK&I to find out what types of coffee consumers are brewing at home and the trends that are shaping the future of the at-home coffee market.Catch up on part one here.Credits music: "Do You" by Amira B in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

9 Kesä 202332min

On the podcast today we're kicking off a two-part series exploring the remarkable growth of the at-home specialty coffee market and the rise of the home barista. In part one, we focus on at-home coffee equipment and speak with Dave Gubbin, President, Sage Appliances EMEA and John Holmquist, Commercial and Residential Sales Manager, Seattle Coffee Gear to uncover the growing demand for high-end home coffee machines across the UK, Europe and the US.We also speak with Andrew Pautler, Founder of Instagram community and blog Pull & Pour Coffee to explore the latest coffee equipment trends among home consumers and find out how making quality espresso at home is becoming more and more accessible.Credits music: "Life in a Box" by Kelsey Edwards in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

26 Touko 202332min

On the podcast today, we're speaking with three successful independent London operators to uncover the secrets to a thriving neighbourhood cafe and the role coffee shops play within the local community.In conversations with Peter Dore-Smith, Founder Kaffeine, Kim Hargreaves, Founder and Managing Director, Boki Coffee, and Dani Reid and Agnes Potter, Co-founders, Potter & Reid, we discuss how to build a loyal local following, foster meaningful interactions between customers and staff, and find out why these entrepreneurs have chosen not to rapidly scale their business.Credits music: "Goddess" by MJ Ultra in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

12 Touko 202337min

On the podcast today we're exploring the rise of digital loyalty apps and how these tools are revolutionising the way operators engage with their customers.We first speak with two leading coffee shop app developers, Miles Bailey and Tim Silbermann, Founders of RWRD and Ali Al Ebrahim, Founder and CEO, COFE App, to understand the vast benefits these technologies can generate for operators.We then speak with James Flett, Head of Marketing, Caffè Nero to find out how the brand uses gamification and personalised communication to drive engagement and repeat business.Credits music: "Prey" by Kavalla in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

28 Huhti 202334min

The London Coffee Festival returns from 20 to 23 April 2023 and with it comes a four day celebration of London’s vibrant coffee scene and the incredible people and communities that help the coffee industry continue to thrive.Now entering its 12th year, The London Coffee Festival has grown to a formidable event, featuring 200+ exhibitors and welcoming over 30,000 trade and consumer visitors through its doors each year.So to celebrate the legacy and the future of this iconic coffee event, we’re speaking with regular exhibitors and visitors from over the years to hear their favourite memories of the Festival, the business benefits of exhibiting and share advice on how to get the most from attending trade shows.We'll hear from Edwin Harrison, Founder, Artisan and Curious Roo Coffee Roasters, Abigail Forsyth, CEO, KeepCup, Agostino Luggeri and Enzo Frangiamore, Founders, Mulmar, Daniel Clarke, Commercial Director UK & Ireland and Louise Felton, Group Regional Director, UK & Ireland, Gruppo Cimbali, Freda Yuan, Director of Coffee, Origin Coffee Roasters, Kirby Sinclair, Co-founder, The Roasting Party, and accessibility consultant Tim Blanchard. Not got your ticket yet? Your can apply for a free Industry Day ticket here: londoncoffeefestival.com/Accreditation/MenuCredits music: London's on Fire by Daisy Chute in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

14 Huhti 202337min

On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests. We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service. We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, Caravan, and Cameron Maher, Group Front of House Manager, Trader House Group, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.Credits music: 'Bad Girl' by Satin Beige in collaboration with The Coffee Music Project and SEB CollectiveSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

6 Huhti 202334min

On the podcast this week we're exploring the Head of Coffee role in different hospitality businesses and the crucial function it plays in delivering the perfect coffee experience. In conversations with Ryan Garrick, Head of Coffee, WatchHouse, Christopher Jordan, Group Head of Coffee Caffè Nero, Jennifer Salamone, VP of Operations and Antonia Petaccio, Head of Coffee Training DC, at Tatte Bakery, we unpack the broad set of responsibilities that fall under the Head of Coffee role, from leading the sourcing and roasting to barista training and managing external partners. We also discuss the career progression to become Head of Coffee, share advice for baristas looking to take the next step up and find out what it takes to succeed.Credits music: "Don't" by Marley collaboration with The Coffee Music ProjectSign up for our newsletter to receive the latest coffee news at worldcoffeeportal.comSubscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear

24 Maalis 202329min