If Your Customers Feel Confused, You’ve Already Lost Them
Tech Talks14 Heinä 2025

If Your Customers Feel Confused, You’ve Already Lost Them

In this episode, David Savage sits down with Jamie Anderson, CRO at UserTesting, to tackle one of the most glaring gaps in modern business: the disconnect between what companies think their customers experience… and what customers actually feel. With AI accelerating product cycles and market expectations rising, Jamie argues it’s never been more critical to embed real human feedback into every step of your design, marketing, and tech rollout process.

From AI chatbots to app onboarding, if you're not validating with users, you're building on sand.

🎧 Tune in to learn why testing everything—early and often—is your brand's best defense in a high-velocity digital world.


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Abbas and Rami, co-founders of YouMakr, the Business building a marketplace for homemade inventions.

Abbas and Rami, co-founders of YouMakr, the Business building a marketplace for homemade inventions.

YouMakr are an invention platform bringing together creatives and giving them access to resources to get inventive ideas off the ground. Abbas and Rami share their start up story and the path that's l...

20 Joulu 201936min

Our next guest is...  Abbas and Rami, Co-Founders of YouMakr

Our next guest is... Abbas and Rami, Co-Founders of YouMakr

Giving you a sneak peak ahead of tomorrow's podcast with Abbas and Rami the Co-Founders of YouMakr. The Business building a marketplace for homemade inventions.

19 Joulu 20191min

Bruce Grove, CEO of Polystream, talks about distributed compute (or, Ready Player One...).

Bruce Grove, CEO of Polystream, talks about distributed compute (or, Ready Player One...).

Bruce is building a platform that taps into compute power across the globe to bring a gaming platform like no other. But Polystream doesn't stop there; medicine, military, transport all provide exampl...

16 Joulu 201935min

Our next guest is... Bruce Grove

Our next guest is... Bruce Grove

Tomorrow's guest is Bruce Grove, CEO and co-founder of Polystream. Before we get into what Polystream is; Bruce tells us who he looks up to, and the kind of businesses he likes to lead, in the little ...

16 Joulu 20192min

Farhana and Isabelle, co-founders of Ketka, talk about preventing mental health issues.

Farhana and Isabelle, co-founders of Ketka, talk about preventing mental health issues.

With teenage suicide rising by 67% between 2010 and 2017, our need to understand and prevent mental health issues from a young age is critical. Step forward Ketka, runners up in the GESAwards UK semi-...

13 Joulu 201930min

Our next guest is... Farhana and Isabelle, cofounders of Ketka

Our next guest is... Farhana and Isabelle, cofounders of Ketka

Tomorrow we're exploring how stories can help measure the mental well-being of children, and help healthcare provide better mental health services. So it's a trip into the world of voice, emerging tec...

12 Joulu 20191min

Calvin French-Owen, CTO of Segment, talks about the need to find product market fit.

Calvin French-Owen, CTO of Segment, talks about the need to find product market fit.

Calvin and his friends watched 'The Social Network' whilst studying and decided a start-up was for them... then they learnt some lessons. From product misfires, pivots and eventual success, Calvin cha...

10 Joulu 201928min

Our next guest is... Calvin French-Owen

Our next guest is... Calvin French-Owen

Calvin is the co-founder of Segment, a San Fran based 7-year old tech business who collect, unify and connect their client's first party data. I was lucky enough to catch-up with him early on Tuesday ...

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