Unlock The Secrets to Legendary Customer Service from The Ritz Carlton Co-Founder Horst Schulz

Unlock The Secrets to Legendary Customer Service from The Ritz Carlton Co-Founder Horst Schulz

Today on The Servant Leadership Podcast, we hear from Horst Schulze as he shares insights on excellence and caring for those you serve.

Horst is both a legend and leader in the hospitality world.

He is the CEO of the Capella Hotel Group and was the President of the Ritz-Carlton Hotel Company.

Horst has elevated the conversation around customer service and has helped reshape standards of excellence in the service industry globally. Under his leadership, the Ritz-Carlton Group won numerous awards, including the Malcolm Baldrige National Quality Award twice.

Horst currently serves on various boards and acts as a consultant across many industries.

In his book, "Excellence Wins," he shares practical stories that have driven his immense global success.

Horst has been extremely helpful to us at Project World Impact, and I look forward to having him share today about what it takes to serve with excellence, win, and become a better servant leader.

Jaksot(85)

The Heart Behind the PING Brand with John A Solheim

The Heart Behind the PING Brand with John A Solheim

Today on the Servant Leadership Podcast, we welcome John A. Solheim, the Chairman of PING Golf, one of the most iconic and innovative golf companies in the world. John grew up working alongside his fa...

28 Huhti 50min

Procrastination Proof: How to Never Get Stuck Again with Jon Acuff

Procrastination Proof: How to Never Get Stuck Again with Jon Acuff

Today on the Servant Leadership Podcast, we welcome New York Times bestselling author, Jon Acuff. His books that have sold more than one million copies include Soundtracks, Finish, and All It Takes Is...

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7 Pillars of Inspired Leadership with Larry Hartmann

7 Pillars of Inspired Leadership with Larry Hartmann

Today on the Servant Leadership Podcast, we welcome Larry Hartmann, the CEO of ZRG Partners. ZRG is one of the largest and fastest-growing executive search and talent management firms in the world. Un...

14 Huhti 45min

Gradually Then Suddenly with Mark Batterson

Gradually Then Suddenly with Mark Batterson

Today on the Servant Leadership Podcast, we welcome Mark Batterson, the Lead Visionary of National Community Church in Washington, D.C. Mark is a New York Times bestselling author of over 20 books, in...

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Radical Generosity: The Tyndale Story with Jeremy Taylor

Radical Generosity: The Tyndale Story with Jeremy Taylor

Today on the Servant Leadership Podcast, we welcome Jeremy Taylor, the President of the Tyndale House Foundation. Jeremy’s story is one of remarkable stewardship and growth. His grandfather started Ty...

31 Maalis 49min

Becoming a Maestro-Level Leader with Mark Vincent

Becoming a Maestro-Level Leader with Mark Vincent

Today on the Servant Leadership Podcast, we welcome Mark Vincent. Mark is an executive advisor known for helping leaders around the world think beyond quarterly results and lean into legacy, successio...

24 Maalis 42min

How Leaders Lose Their Way with Peter Greer

How Leaders Lose Their Way with Peter Greer

Today on the Servant Leadership Podcast, we welcome Peter Greer. Peter is the President and CEO of HOPE International, a global nonprofit focused on poverty alleviation through biblically based microf...

17 Maalis 40min

People Matter At Work with Josh Block

People Matter At Work with Josh Block

Today on the Servant Leadership Podcast, we welcome Josh Block. Josh is the former president of Block Imaging, a medical imaging equipment company that grew from about $30 million to over $200 million...

10 Maalis 36min

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