569: Advisor to Microsoft, Google, and Hilton Executives Reveals How Leaders Create High-Performance Cultures Without Sacrificing Employee Joy

569: Advisor to Microsoft, Google, and Hilton Executives Reveals How Leaders Create High-Performance Cultures Without Sacrificing Employee Joy

In this conversation with Bree Groff, author of "Today Was Fun" and who has advised executives at Microsoft, Google, Target, and Hilton through periods of organizational change, shares specific observations about leadership blind spots in large corporations and offers practical frameworks for creating workplace cultures that drive both performance and employee satisfaction.

Key Insights:

The Professional Conformity Trap: Large organizations often mistake formality for competence, creating environments where rigid presentation styles and corporate jargon become proxies for professionalism. This stifles the creativity and authenticity that both employees and customers actually seek. Organizations that are "unapologetically themselves" create magnetic appeal, as demonstrated by early Google's distinctive culture.

The Psychological Safety Framework: Effective leaders implement simple tools to humanize workplace interactions. The "check-in" method—where meeting participants rate their current state on a scale of one to five and briefly explain why—transforms team dynamics by creating context for behavior and establishing emotional safety that enables better performance.

The Micro-Change Strategy: Rather than pursuing wholesale transformation, leaders create meaningful cultural shifts through "micro acts of mischief" and connection. These range from rearranging office furniture to facilitate collaboration, to sending brief acknowledgment messages to colleagues. Such small actions compound to create environments where creativity and engagement flourish.

The Joy-Performance Connection: Organizations that measure employee satisfaction with the same rigor they apply to productivity metrics discover that optimizing for workplace enjoyment simultaneously addresses communication gaps, decision-making delays, and other operational inefficiencies. As Groff explains, "to optimize for joy and fun means you're automatically optimizing for all of the other things that make a business successful."

Leadership Characteristics That Drive Culture Change: The most effective leaders demonstrate two key traits: they avoid taking themselves too seriously while thinking expansively about possibilities. Groff cites Melissa Goldie, former Chief Marketing Officer of Calvin Klein, who maintained perspective with phrases like "there's no such thing as a fashion emergency" while pursuing ambitious creative projects.

This discussion provides concrete tools for leaders seeking to create environments where high performance and genuine workplace satisfaction reinforce each other, drawn from real-world applications across major corporate environments.

Get Bree’s book here: https://shorturl.at/NMyys

Today Was Fun: A Book About Work (Seriously)

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106: Overall goal of every consulting interaction

106: Overall goal of every consulting interaction

Get access to free training episodes: https://www.firmsconsulting.com/promo SUBSCRIBE TO FIRMSCONSULTING'S YOUTUBE CHANNEL http://bit.ly/Firmsconsultingsubscribe CONNECT WITH FIRMSCONSULTING ON SOCIAL MEDIA https://www.youtube.com/user/firmsconsulting https://www.instagram.com/firmsconsulting/ https://www.linkedin.com/company/firmsconsulting/ https://www.facebook.com/Firmsconsulting/ https://twitter.com/firmsconsulting https://www.pinterest.com/firmsconsulting/

2 Kesä 20208min

105: Advanced predictive problem solving (Turquoise Eyes: A Novel about Problem Solving & Critical Thinking)

105: Advanced predictive problem solving (Turquoise Eyes: A Novel about Problem Solving & Critical Thinking)

Turquoise Eyes started off the groundbreaking new genre developed by FIRMSconsulting that combines compelling narrative while teaching problem solving and critical thinking skills. Set after a bank begins implementing a new retail banking strategy, we follow Teresa García Ramírez de Arroyo, a director-general in the Mexican government, who has received some disturbing news. A whistleblower has emailed Teresa with troubling news about a mistake in the loan default calculations and reserve ratios. The numbers do not add up.   The Turquoise Eyes: A Novel about Problem Solving & Critical Thinking is available on Amazon.   Buy a copy by midnight EST June 10 2020 and receive 1-month complimentary access to the accompanying video course.   BUY THE BOOK HERE: https://amzn.to/3bzVa6g   To celebrate the launch week for Turquoise Eyes: A Novel about Problem Solving & Critical Thinking, until midnight EST June 10 2020 only, we offer this purchase gift to customers as our way of showing that we're truly thankful that you chose FIRMSconsulting. This is the 1st episode of the accompanying program. To Claim Your Complimentary 1 Month Access to the Accompanying Program:   1) BUY THE BOOK HERE: https://amzn.to/3bzVa6g 2) Reply to this email by midnight EST June 10 2020 with the following: Your Name Your receipt for the book (Kindle, paperback or hardcover) A Mention of Your Review for the above book If you've left a Review, please include a link - we'd love to read it and sincerely appreciate it. Even if you haven't left an Amazon review but only left Goodreads review, your training program 1 month access will still be sent to you! While we cannot require Amazon review to take advantage of our free gift to you, we would certainly appreciate your feedback and it will be a great way to support the book and FC. YOU CAN LEAVE A REVIEW FOR AMAZON HERE: https://amzn.to/3bzVa6g AND HERE FOR GOODREADS: https://www.goodreads.com/book/show/53252396-turquoise-eyes We look forward to hearing from you! Kris CEO, FIRMSconsulting   P.S. Please help us get the word out by sharing the purchase link with friends, family, and colleagues. This purchase gift is limited to the launch week only. Your friends can reach out to us about claiming their launch purchase gift at support@firmsconsulting.com. Thank you in advance!! Some links above are affiliate links. As an Amazon Associate we earn from qualifying purchases. Video version of this episode: https://youtu.be/xQqufjwFm9E

26 Touko 202029min

104: How to resign from your job the right way

104: How to resign from your job the right way

How can you resign from your job with dignity, compassion, and grace, without burning any bridges with your employer? Here we share simple principles to help you leave your role in a way that leaves a positive impression with your superiors, colleagues, and organization. Do you have a story about resigning? Tell us more with a comment below. ---------- Get access to free training episodes: https://www.firmsconsulting.com/promo SUBSCRIBE TO FIRMSCONSULTING'S YOUTUBE CHANNEL NOW http://bit.ly/Firmsconsultingsubscribe CONNECT WITH FIRMSCONSULTING ON SOCIAL MEDIA https://www.youtube.com/user/firmsconsulting https://www.instagram.com/firmsconsulting/ https://www.linkedin.com/company/firmsconsulting/ https://www.facebook.com/Firmsconsulting/ https://twitter.com/firmsconsulting https://www.pinterest.com/firmsconsulting/ This video is all about how to resign, how to resign from a job, resignation, how to quit, quitting a job, quit a job, leaving on good terms, career, business career, career growth. #howtoresign #howtoresignfromajob #resignation

9 Touko 202018min

103: The secretive world of Samsung, the South Korean tech giant. Geoffrey Cain

103: The secretive world of Samsung, the South Korean tech giant. Geoffrey Cain

Strategy Skills Podcast 103: The secretive world of Samsung, the South Korean Tech Giant. With Geoffrey Cain Access advanced training episodes: http://www.firmsconsulting.com/promo An explosive expose of Samsung, one of the biggest and most secretive companies in the world, as the Korean juggernaut battles Apple and Sony to dominate the world of technology. Seen for decades in tech circles as a fast follower rather than an innovation leader, Samsung today has grown to become a market leader in the United States and around the globe. They have captured one quarter of the smartphone market and have been pushing the envelope on every front. In SAMSUNG RISING: The Inside Story of the South Korean Giant that Set Out to Beat Apple and Conquer Tech, Geoffrey Cain offers a penetrating look behind the curtains of the biggest company nobody in America knows. Forty years ago, Samsung was a rickety Korean agricultural conglomerate that produced sugar, paper, and fertilizer, located in a backward country with a third-world economy. However, with the rise of the PC revolution, Chairman Lee Byung-chul began a bold experiment: to make Samsung a major supplier of computer chips. The multimillion-dollar plan was incredibly risky but Lee, wowed by a young Steve Jobs, who sat down with the Chairman to offer his advice, became obsessed with creating a tech empire. In SAMSUNG RISING, readers follow behind the scenes as the company fought its way to the top of tech. Today, Samsung employs over 300,000 people (compared to Apple’s 80,000 and Google’s 48,000). The company’s revenues have grown more than forty times from that of 1987 and make up more than 20 percent of South Korea’s exports. It is also one of Apple’s chief suppliers of technology critical to the iPhone, while its own Galaxy phone outsells the iPhone. Yet their disastrous recall of the Galaxy Note 7, with numerous reports of phones spontaneously bursting into flames, reveals the dangers of the company’s headlong attempt to overtake Apple at any cost.

15 Huhti 20201h 30min

102: Current crisis = golden opportunity to transform your life

102: Current crisis = golden opportunity to transform your life

Our clients are often facing crises and catastrophes somewhere in the world. From virus outbreaks to earthquakes, wildfire evacuations and more. And they write to us about their immediate plans to manage the situation. What we find is that they almost always take actions that damage their careers and hurt their lives. They let external factors, the media narrative and their social network influence them to make poor choices that handicap their lives. Often severely. They don't realize that the biggest, fastest and most sustainable way to transform one’s life and career is to leverage a crisis. Don't run from a crisis. Run into a crisis. This is a short episode released on Strategy Skills iTunes channel and YouTube which includes an overview of the full program we released for FC Insiders (StrategyTraining.com/Strategy Training apps). The full program: https://www.strategytraining.com/how-to-manage-a-crises

19 Maalis 20207min

101: Interview with McKinsey partner Peter Dahlström on the source of competitive advantage in the digital era

101: Interview with McKinsey partner Peter Dahlström on the source of competitive advantage in the digital era

This is #101 episode of the Strategy Skills podcast. In this episode we interview senior partner at McKinsey & Company Peter Dahlström on the source of competitive advantage in the digital era.  Peter Dahlström leads McKinsey’s client and firm communications. As the global leader for McKinsey Digital’s B2C team, he serves leading institutions in the telecommunications, high-tech, media, and fast-moving consumer-goods industries. Peter is a co-author of FAST TIMES: How Digital Winners Set Direction, Learn, and Adapt.  Access free training episodes from our paid advanced strategy training programs here (opt-in for free to get access): https://www.FIRMSconsulting.com

28 Helmi 202058min

100: What a strategy workshop will not give you at the end

100: What a strategy workshop will not give you at the end

An episode 100 of Strategy Skills iTunes podcast is here (Strategy Skills podcast is ranked among 5-10 top for careers in many countries worldwide).  Access free training episodes here (opt-in for free to get access): https://www.firmsconsulting.com

18 Helmi 20208min

99: The one thing every consulting case study must produce

99: The one thing every consulting case study must produce

An episode 99 of Strategy Skills iTunes podcast is here (Strategy Skills podcast is ranked among 5-10 top for careers in many countries worldwide).  www.FIRMSconsulting.com - optin for email updates to receive access to some episodes from our advanced strategy programs.  https://www.firmsconsulting.com (opt-in for free to get access to sample advanced episodes) CONNECT WITH FIRMSCONSULTING ON SOCIAL MEDIA http://bit.ly/Firmsconsultingsubscribe https://www.instagram.com/firmsconsulting/ https://www.linkedin.com/company/firmsconsulting/ https://www.facebook.com/Firmsconsulting/ https://twitter.com/firmsconsulting

4 Helmi 20209min

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