571: Multi-Award-Winning Researcher Vanessa Druskat on Team Emotional Intelligence

571: Multi-Award-Winning Researcher Vanessa Druskat on Team Emotional Intelligence

Vanessa Druskat, organizational psychologist and professor at the University of New Hampshire, discusses team emotional intelligence (EI) as a predictor of sustained performance. Building on her foundational work with Daniel Goleman, Druskat focuses not on individual EQ, but on the group-level norms and practices that distinguish effective teams, particularly in complex, high-stakes environments.

Druskat identifies three core team norms essential to cultivating group EI: mutual trust, constructive expression of emotions, and norms that support individual and group self-awareness. These are not “soft” ideals; they function as operational levers for managing conflict, decision-making quality, and adaptability.

Key takeaways include:

High-performing teams are not those without conflict, but those with processes for metabolizing conflict. Druskat emphasizes the role of emotional expression norms in allowing task-related disagreement while mitigating interpersonal friction.

Leaders significantly influence team EI by modeling openness and emotional competence, but sustained performance requires that these behaviors be embedded in team norms, not reliant on individual charisma or authority.

Team emotional intelligence predicts effectiveness beyond technical competence, especially when teams must adapt to ambiguity, pressure, or interdependence. Druskat cites multiple studies where team EI predicted performance outcomes more reliably than IQ or experience.

Psychological safety is necessary but not sufficient. Teams with high EI create an environment where members not only feel safe but are also expected to monitor and manage the group’s emotional climate.

Organizations often undermine team EI unintentionally, through forced competition, misaligned incentives, or ignoring the emotional fallout of change. Druskat suggests that senior leaders regularly audit not just team outcomes, but the emotional processes behind them.

This episode reframes emotional intelligence not as a personal trait but as an institutional capability with measurable consequences for execution, resilience, and organizational learning. The discussion is particularly relevant for senior professionals seeking to institutionalize performance through culture rather than control.

Get Vanessa’s book here: https://shorturl.at/u5KOs

The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest

Here are some free gifts for you:

Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach

McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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441: How do I know what is corporate strategy (Strategy Skills classics)

441: How do I know what is corporate strategy (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we discuss how to know what is corporate strategy.   Subscribe to FIRMSconsulting's YouTube channel: http://bit.ly/Firmsconsultingsubscribe   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

17 Huhti 20245min

440: What is the big picture thinking? (Strategy Skills classics)

440: What is the big picture thinking? (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we discuss what big picture thinking is.   At least once in your life, you would have received feedback to be a more big picture thinker. The problem is that everyone will have a different definition of big picture thinking and many of the definitions are vague, counter-intuitive, or wrong.   Based on advising some of the consultants on the study, this podcast provides a very simple, intuitive, practical, and correct definition of the big picture concept. It also explains why it is so important and how to use it.   Keep in mind that this study is being updated on our website where you can view the training videos and PowerPoint slides. This is a huge study and will offer the most realistic training for both consultants and industry professionals. Pure corporate strategy studies are rare. This is a unique training opportunity.   Click here to see the full study and here to see the merger study and market entry study.   Subscribe to FIRMSconsulting's YouTube channel: http://bit.ly/Firmsconsultingsubscribe Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

15 Huhti 202411min

439: How to think about financial strategy | management consulting (Strategy Skills classics)

439: How to think about financial strategy | management consulting (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we discuss about financial strategy.   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

10 Huhti 20249min

438: Scenario planning's common problems (Strategy Skills classics)

438: Scenario planning's common problems (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we discuss scenario planning's common problems.   Scenario planning / Scenario Analysis is a powerful tool in consulting. This is how to move from being a consultant to thinking and presenting like a partner.   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

8 Huhti 20249min

437: Google's Laura Mae Martin on How to Be Productive

437: Google's Laura Mae Martin on How to Be Productive

Welcome to Strategy Skills episode 437, featuring an interview with the author of Uptime: A Practical Guide to Personal Productivity and Wellbeing, Laura Mae Martin. In her book, Laura shows how to thrive no matter where you’re working, giving concrete steps that help you focus on your priorities and keep good systems, routines, and tactics in place. Uptime explains how to make technology work for you and make “feeling on top of it” your new normal. It’s a blueprint for operating at the highest levels of productivity while enhancing your own personal well-being.   Laura Mae Martin is the Executive Productivity Advisor in the Office of the CEO at Google. She coaches Google’s top executives on the best ways to manage their time and energy and sends out a weekly productivity newsletter that reaches tens of thousands of employees. During her 13-year tenure at Google, she has worked in sales, product operations, event planning, and now executive coaching. Laura holds a Bachelor of Science in business administration from the University of North Carolina at Chapel Hill and lives in Charlotte, NC, with her husband and three children.   Get Laura's book here: https://rb.gy/nu5qr6 Uptime: A Practical Guide to Personal Productivity and Wellbeing   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

3 Huhti 202454min

436: Selling Services to PE Firms with Aimably’s Founder and Stanford Grad, Claire Milligan

436: Selling Services to PE Firms with Aimably’s Founder and Stanford Grad, Claire Milligan

Welcome to Strategy Skills episode 436, featuring an interview with Claire Milligan, a Stanford graduate turned startup founder. Claire helps businesses grow by spending smarter and reducing their cloud costs. Her target market is PE firms. In this episode, we discuss what PE firms care about, how to approach them, the biggest challenges and potential solutions they encounter, as well as the sales process and lead time.    Whether she’s helping businesses transform their cloud spending or hitting the slopes as a ski patroller, Claire Milligan thrives on distilling complex problems down to their core issues — and turning these pragmatic findings into groundbreaking solutions. Through a journey spanning marketing, UX, and leadership roles at tech companies like Tallie and SpringAhead, she’s meticulously constructed a diverse skill set built upon hands-on expertise and an unrelenting thirst for knowledge. Now, as the CEO of startup Aimably, she’s applying her unique superpowers to help businesses grow by spending smarter and dramatically reducing their cloud costs.   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

1 Huhti 202451min

435: Stanford University’s Jeremy Utley. AI’s brainstorming and problem-solving potential

435: Stanford University’s Jeremy Utley. AI’s brainstorming and problem-solving potential

Welcome to Strategy Skills episode 435, where we feature an interview with the co-author of the inspiring new Generative AI study, Jeremy Utley. This episode highlights the common mistakes and missed opportunities many corporate teams and individuals make when using AI. Too often, individuals treat AI as a mere search engine, leading to answers that fall short of actual solutions.    Jeremy Utley is an adjunct professor specializing in creativity and entrepreneurship at Stanford University, where he has taught design thinking and creativity to nearly one million students of innovation worldwide. In 2023, he was named a top ten global innovation leader by Thinkers50 for his recent book Ideaflow: The Only Business Metric That Matters.   Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach   McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf   Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

27 Maalis 202453min

434: Conditions for great PowerPoint slides (Strategy Skills classics)

434: Conditions for great PowerPoint slides (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic from the Corporate Strategy & Transformation study. This podcast is for those who have mastered all the basics on slide design and formatting. In this podcast, we discuss how to determine if your PowerPoint slides are influential on a study. Influential PowerPoint slides may not be the most beautiful pieces of work or even the ones with the most effort, though it is usually at least the latter. Click here to see the full study and here to see the merger study and market entry study. Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

25 Maalis 202416min

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