13: Joey Coleman | How to Ensure Lifelong Loyalty

13: Joey Coleman | How to Ensure Lifelong Loyalty

Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.

"We're not paying attention to maintaining the relationships that we claim are important to us." -Joey Coleman

What We Discussed with Joey Coleman:
  • Why everyone has customers -- even if we don't own a business.
  • Why the first hundred days of a customer life cycle are the most important -- and if you can get the experience right within this time frame, you've got a customer for life.
  • The eight phases of a customer journey and how they apply to business and personal relationships.
  • The experience mindset -- why it's important and how we can develop it.
  • Why Joey's only gotten three tickets in spite of being pulled over by the police 81 times.
  • And much more...

Sign up for Six-Minute Networking -- our free networking and relationship development mini course -- at jordanharbinger.com/course!

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Full show notes and resources can be found here.

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Jaksot(1318)

53: Feedback Friday | How to Stop Being a Victim

53: Feedback Friday | How to Stop Being a Victim

Jordan (@JordanHarbinger) and Jason (@jpdef) are joined by "Brutal" Linda Carroll (@Lovecycleslinda) for this round of Feedback Friday! If you want us to answer your question, register your feedback, ...

8 Kesä 201849min

52: Cal Fussman | How to Ask Big Questions for Big Answers

52: Cal Fussman | How to Ask Big Questions for Big Answers

Cal Fussman (@calfussman) is a writer-at-large for Esquire Magazine known for his interviews with everyone from Mikhail Gorbachev to Muhammad Ali to Jeff Bezos to Barbara Walters to Tom Hanks to Seren...

6 Kesä 20181h 24min

51: Shane Snow | How to Work Together Without Falling Apart

51: Shane Snow | How to Work Together Without Falling Apart

Shane Snow (@shanesnow) is an award-winning entrepreneur and journalist, board member of The Hatch Institute, Founder at Large at Contently, and author of Dream Teams: Working Together Without Falling...

5 Kesä 20181h

50: Feedback Friday | How to Handle Someone with Terrible Manners

50: Feedback Friday | How to Handle Someone with Terrible Manners

Jordan Harbinger (@JordanHarbinger) and Jason DeFillippo (@jpdef) are joined by Jason Sanderson for this round of Feedback Friday! If you want us to answer your question, register your feedback, or te...

1 Kesä 201837min

49: Alex Banayan | Why Mentors Are Important and How to Get One

49: Alex Banayan | Why Mentors Are Important and How to Get One

Alex Banayan (@alexbanayan) is the author of The Third Door: The Wild Quest to Uncover How the World's Most Successful People Launched Their Careers, which chronicles his seven-year quest tracking dow...

31 Touko 20181h

48: Nir Eyal | How to Manage Distraction in a Digital Age

48: Nir Eyal | How to Manage Distraction in a Digital Age

Nir Eyal (@nireyal) helps teams design more engaging products as demonstrated in his book Hooked: How to Build Habit-Forming Products, and shows us how we can break away from the distraction of this e...

29 Touko 201849min

47: Feedback Friday | How to Set Boundaries and Stop People Pleasing

47: Feedback Friday | How to Set Boundaries and Stop People Pleasing

Jordan (@JordanHarbinger) and Jason (@jpdef) are back to banter every week and take your comments and questions for Feedback Friday on The Jordan Harbinger Show! If you want us to answer your question...

25 Touko 201845min

46: Fab Morvan | How to Persevere in the Wake of Scandal

46: Fab Morvan | How to Persevere in the Wake of Scandal

Fab Morvan (@fabmorvan) is an inspiringly positive singer and songwriter who, as half of disgraced pop duo Milli Vanilli, understands better than most what it takes to rise above the aftermath of a ca...

24 Touko 20181h 2min

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