How Smart Retailers Are Tackling The $1 Trillion Returns Problem | Ask An Expert
Omni Talk Retail29 Heinä 2025

How Smart Retailers Are Tackling The $1 Trillion Returns Problem | Ask An Expert

Returns are no longer just a cost center - they're a $1 trillion opportunity waiting to be unlocked. In this episode of Omni Talk's Ask An Expert series, hosts Chris Walton and Anne Mezzenga sit down with David Morin, VP of Customer Strategy at Narvar, to reveal how leading retailers are transforming their returns operations from a liability into a competitive advantage. David shares exclusive data showing over 55% of retailers now charge for returns "at some point in time" - but it's not what you think. Learn how brands are using personalized return policies, leveraging customer data for fraud detection, and creating frictionless experiences that actually increase customer loyalty. Key topics covered: - Why charging for returns doesn't hurt conversion (when done right) - How retailers save 50%+ on shipping costs through smart consolidation - The shocking reality of returns fraud (52% of consumers admit to it) - Real-world examples from Urban Outfitters, Sephora, and other major brands - AI-powered tools that identify high-risk vs. high-value customers - The chandelier story that perfectly explains returns psychology Whether you're an e-commerce leader, operations manager, or retail executive, this conversation provides actionable strategies to reduce costs while improving customer experience. Music by hooksounds.com #RetailReturns #ecommerce #RetailOperations #CustomerExperience #RetailTech *Sponsored Content*

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Retail’s Mid-Year Report Card With Ethan Chernofsky of Placer.ai | Ask An Expert

Retail’s Mid-Year Report Card With Ethan Chernofsky of Placer.ai | Ask An Expert

• It is that time of the year again! The time where Omni Talk and Placer.ai get together for their annual tradition of handing out mid-year grades across retail. Placer.ai's Chief Marketing Officer, ...

2 Heinä 42min

Radios Are Dead and Here Is What Comes Next for Retail Store Ops

Radios Are Dead and Here Is What Comes Next for Retail Store Ops

In this Retail Technology Spotlight series, Chris Walton sits down with Soroosh Seyhoon, Chief Revenue Officer at Zello, to explore how capturing and analyzing frontline voice data is transforming the...

29 Kesä 33min

Ahold Delhaize Looks to Amazon for Its Next CEO | Fast Five Shorts

Ahold Delhaize Looks to Amazon for Its Next CEO | Fast Five Shorts

This Omni Talk Retail Fast Five segment examines Ahold Delhaize's decision to appoint former Amazon Fresh executive Claire Peters as CEO of Ahold Delhaize USA and what the hire could mean for one of t...

26 Kesä 5min

Bed Bath & Beyond Wants Your OLD Coupons Back | Fast Five Shorts

Bed Bath & Beyond Wants Your OLD Coupons Back | Fast Five Shorts

This Omni Talk Retail Fast Five segment covers Bed Bath & Beyond's Legendary Coupon Hunt, a 21-day nationwide sweepstakes inviting customers to dig out their old iconic blue 20% off coupons for a chan...

26 Kesä 3min

Kroger's E-Commerce Finally Turns a Profit | Fast Five Shorts

Kroger's E-Commerce Finally Turns a Profit | Fast Five Shorts

This Omni Talk Retail Fast Five segment tackles Kroger's Q1 fiscal 2026 earnings, where the grocery giant posted $46.1 billion in total sales and announced that its e-commerce business turned a profit...

26 Kesä 5min

E-Grocery Just Surged 28% And Regional Grocers Should Look to Sweden | Fast Five Shorts

E-Grocery Just Surged 28% And Regional Grocers Should Look to Sweden | Fast Five Shorts

This Omni Talk Retail Fast Five segment breaks down the explosive June 2025 e-grocery data from Brick Meets Click and Mercatus, which showed a 28% year-over-year surge to $9.8 billion, with delivery, ...

26 Kesä 9min

Target's "Cheap Chic" Is Back With Isaac Mizrahi? | Fast Five Shorts

Target's "Cheap Chic" Is Back With Isaac Mizrahi? | Fast Five Shorts

This Omni Talk Retail Fast Five segment reacts to Target's decision to name fashion icon Isaac Mizrahi as its first-ever Creative Director at Large, a brand new role in which Mizrahi will advise on pr...

26 Kesä 5min

Lightning Round: Prime Day Shopping, Fast Food Takes, & Old Hickory | Fast Five Shorts

Lightning Round: Prime Day Shopping, Fast Food Takes, & Old Hickory | Fast Five Shorts

This Omni Talk Retail Fast Five lightning round covers a little bit of everything, from the passing of legendary Fed chairman Alan Greenspan at age 100 and the question of who deserves the title of fa...

26 Kesä 5min

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