On The Mark4 Elo 2025

The Evolution & Impact of Virtual Services with Jennifer Schmittler

On The Mark with Howard Mark Rubin, Episode 25

In this episode of On The Mark, Howard Mark Rubin speaks with Jennifer Schmittler, CEO of Customer Service Experts and One Voice Solutions.

Tune in to the episode to hear about:

* How virtual receptionist and service businesses evolved to meet the needs of companies during and after the COVID era

* The ways One Voice Solutions tailors its offerings to different industries, such as healthcare, law, and small businesses

* How training, quality assurance, and technology, especially AI, are used to ensure high standards and seamless customer experiences

* The challenges and benefits of using domestic, nearshore, and offshore agents

* How the integration of lead generation, data management, and omnichannel communication expands the value and growth potential of virtual service providers

Learn more about Jennifer Schmittler:

* Connect with Jennifer on LinkedIn: https://www.linkedin.com/in/jenniferschmittler

* Visit Customer Service Experts’ website: http://CSEconnect.com

* Visit One Voice Solutions’ website: https://onevoicesolutions.com

***********************************

On The Mark with Howard Mark Rubin:

This podcast series addresses our rapidly changing world and how it is affecting industries and people in unique and interesting ways. As John F. Kennedy once said, change is the law of life, and those who look only to the past or present are certain to miss the future.

The business leaders and personalities who are interviewed in these podcasts all look to the future.

We hope our listeners and viewers come away with information and inspiration that help them adapt in both their business and personal lives.

Watch more episodes of On The Mark:

* YouTube: https://www.youtube.com/@goetzplatzer

* Website: https://goetzplatzer.com

* SoundCloud: https://on.soundcloud.com/6tkWs6vb8kHev7um6

Connect and learn more from your host, Howard Mark Rubin:

* Connect with Howard on LinkedIn: https://www.linkedin.com/in/howardrubingf

* Call: 212-695-7753
* Email: hrubin@goetzplatzer.com

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