[115] Syncro: Why a More Human Business Better Serves MSPs

[115] Syncro: Why a More Human Business Better Serves MSPs

In this episode, Richard speaks to Emily Glass, President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable businesses.

She and Richard talk about managing a remote team, why a combined PSA/RMM is good for MSPs and how the MSP market has changed since Emily started in the industry.

Plus, Emily shares Syncro’s Philosophy on PSA Integration, their licencing model, the challenges of long-term contracts with vendors, what it’s like being one of the few female vendor CEOs and why there aren’t more of them.

They discuss how Syncro helps MSPs grow their businesses and their future plans, how to support a remote team and why Syncro is a human-focused company first.

Emily also shares openly about her own meditation practice and that of the C-suite team, the importance of time management and work/life balance, and the people who’ve been mentors for her throughout her career.

Mentioned in This Episode


Jaksot(200)

[Travelogue] IT Nation Connect Europe 2025

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[176] Why Now is the Time to Join GTIA and Grow the MSP Community

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23 Helmi 202557min

[175] Valuable Insights From Bridging The MSP And Vendor Divide

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In this episode of TubbTalk, Richard Tubb is joined by Andy O'Neil. Having started out in roles within various MSPs, he then went to work for Autotask. Today, he’s leading the managed services functio...

9 Helmi 20251h 28min

[174] Insights From One of the UK's Most Innovative MSPs

[174] Insights From One of the UK's Most Innovative MSPs

In this episode, Richard Tubb speaks to Chris Pottrell. He’s the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovativ...

19 Tammi 20251h 8min

[173]StreamOne: Transforming Cloud Management for MSP Success and Growth

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In this episode, Richard Tubb speaks to Sergio Farache, the EVP of strategy and global technology business at TD SYNNEX. In this interview, he talks specifically about StreamOne®. A cloud management p...

12 Tammi 202556min

[172] Richard in The Hotseat: Advice on Business, Wellbeing and Growth

[172] Richard in The Hotseat: Advice on Business, Wellbeing and Growth

In this unique TubbTalk episode, Richard Tubb becomes the guest! He was interviewed on The Remarkable People Show, broadcast earlier this year (2024). It’s hosted by Polly Brennan and Maggie Martin on...

29 Joulu 202440min

[171] Rob Rae: How to Break Barriers and Build MSP Ecosystems

[171] Rob Rae: How to Break Barriers and Build MSP Ecosystems

In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After ...

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