Customer Value is The Only Moat Left, Here's How You Deliver it with Natalia Piaggio

Most B2B companies treat customers as an audience. The best ones treat them as a growth channel.In this episode, I'm joined by Gal Biran, Founder & CEO of Base to unpack what it looks like when custom...

14 Touko 47min

In this episode, learn how to align Customer Success and Product to drive impact at scale.Join Daphne Costa Lopes as she sits down with Jon Dick, SVP of Customer Success at HubSpot, to explore how a b...

22 Touko 202536min

Ever wondered how companies effectively integrate customer feedback into products? I chat with Brian and Max, founders of Twine, an AI-driven platform that connects go-to-market and product teams. We ...

11 Huhti 202546min

In this episode, discover how you can delver customer outcomes and improve customer retention in your long tail.Join Daphne Costa Lopes as she explores how Gemma Cipriani-Espineira has built scalable ...

13 Maalis 202559min

How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3) In this series, we cut through the AI hype in Customer Success. Join Daphne and Elias on "Redefining Customer Succe...

23 Tammi 202531min

In this series, we cut through the AI hype in Customer Success. Join Daphne and Elias on "Redefining Customer Success" - exploring the real intersection of AI and CS beyond the buzzwords. Our special ...

16 Tammi 202537min

In this episode, cut through the AI hype in Customer Success. Join Daphne and Elias on "Redefining Customer Success" - exploring the real intersection of AI and CS beyond the buzzwords. Our special gu...

9 Tammi 202558min