Leading Service Design Spanners, with Mark Howell.

Leading Service Design Spanners, with Mark Howell.

Send us Fan Mail Mark Howell, has had a rich and varied career. He's the only person that I know that has a PhD in IVR. In this episode Mark shares his approach to service design leadership. He talks about intentionally crating a culture underpinned by rituals, how modelling the positive behaviours and carving out time to do Individual Contributor, hands-on work means that he never loses touch with the changing shape of service design practice. He also talks about the "secr...

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