Ernst Fonternel on how MTN South Africa puts customers first

Ernst Fonternel on how MTN South Africa puts customers first

In this What’s Next with Aki Anastasiou interview, Ernst Fonternel discusses the importance of putting customers first. Fonternel is MTN South Africa’s Chief Consumer Officer and boasts over 20 years of experience in the telecommunications industry. During this time, he has worked in many important roles - including as Senior Manager at MTN Group, Chief Marketing Officer at MTN Zambia, and Chief Marketing Officer at MTN Uganda. In this What’s Next interview, Fonternel explains why it is important for MTN to put its customers first and how it achieves this through its world-class mobile services. He reveals how MTN is also leveraging chatbots to improve customer experience, and using AI to create personalised mobile plans. Fonternel then explains how customers can take advantage of customisable MTN mobile plans, before discussing how MTN uses data-driven technologies to ensure optimal network performance. He concludes the interview by explaining how MTN is addressing inequality and helping underserved South Africans access the connectivity they need to thrive

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(454)

What's Next presented by Discovery Bank - Hylton Kallner on agentic AI banking

What's Next presented by Discovery Bank - Hylton Kallner on agentic AI banking

Agentic AI banking could transform how South Africans make payments, manage money, detect fraud, and receive personalised financial guidance. Hylton Kallner, CEO of Discovery Bank, explains how the b...

1 Syys 42min

Ryan Swartzberg on why AI should help teachers, not replace them

Ryan Swartzberg on why AI should help teachers, not replace them

AI in education can personalise learning without replacing teachers, helping students overcome knowledge gaps and learn at a pace that suits them. Ryan Swartzberg, Co-Founder and Chief Executive Offi...

31 Elo 23min

Deon Koegelenberg from Agile Bridge on AI and the future of software development

Deon Koegelenberg from Agile Bridge on AI and the future of software development

AI-powered software development is rapidly changing how South African businesses build technology, automate processes, and compete globally. Deon Koegelenberg, Chief Executive Officer of Agile Bridge...

28 Elo 20min

What’s Next presented by SGS – Johan Eksteen on AI, Compliance, and Digital Trade

What’s Next presented by SGS – Johan Eksteen on AI, Compliance, and Digital Trade

In this episode of What’s Next, presented by SGS, Aki Anastasiou is joined by Johan Eksteen, Business Manager for Connectivity & Products for Sub-Saharan Africa at SGS South Africa. They unpack the ra...

25 Elo 12min

Vukani Mngxati on Microsoft's AI future in South Africa

Vukani Mngxati on Microsoft's AI future in South Africa

AI in South Africa is entering a defining phase as businesses and workers adapt to rapid digital change. Vukani Mngxati, CEO of Microsoft South Africa, explains what comes next. Mngxati discusses why...

21 Elo 26min

What's Next presented by Old Mutual Corporate - Marvin Nair on investment strategies

What's Next presented by Old Mutual Corporate - Marvin Nair on investment strategies

South Africa’s two-pot retirement system has changed how members engage with retirement savings, but withdrawal timing can have major long-term consequences. Marvin Nair, Old Mutual Corporate Investme...

18 Elo 21min

Zahir Cajee on Samsung's Galaxy Z Fold 8 and AI-powered foldables

Zahir Cajee on Samsung's Galaxy Z Fold 8 and AI-powered foldables

Samsung Galaxy Z Fold 8 devices bring slimmer designs, larger displays, and deeper AI integration to Samsung’s newest foldable smartphone range. Zahir Cajee, MX Lead of Product and Commercial at Sams...

7 Elo 33min

Nicky Downing on responsible AI governance and business trust

Nicky Downing on responsible AI governance and business trust

AI governance is becoming essential as businesses automate more decisions and connect artificial intelligence to sensitive corporate data. Nicky Downing, Founder and Chief Executive Officer at Guidel...

6 Elo 34min