260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience

260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience

Send us Fan Mail In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb, Joseph brings decades of insight on how leaders and frontline teams can elevate human experiences. We dive into his latest bo...

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(127)

Episode 271 - The Human Element Behind AI-Powered Copywriting

Episode 271 - The Human Element Behind AI-Powered Copywriting

Send us Fan Mail "What happens when the inventor of the Video Sales Letter meets AI? Jon Benson joins us for a conversation that will change how you think about creativity, copy, and your business." I...

12 Touko 26min

AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson

AI Search Optimization & Personal Branding in the Age of AI with Jimi Gibson

Send us Fan Mail In this episode, Yanique Grant sits down with Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency, to explore how AI is fundamentally changing business visibili...

5 Touko 32min

269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch

269: Faith Over Fear: Leading with Humanity in the Age of AI with Victoria Mensch

Send us Fan Mail In this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch, Founder & CEO of the Silicon Valley Executive Academy, for a powerful conversation on lea...

3 Maalis 19min

268: The Trust Index: Building an Ecosystem of Trust From the Inside Out with Gal Borenstein

268: The Trust Index: Building an Ecosystem of Trust From the Inside Out with Gal Borenstein

Send us Fan Mail In this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful conversation on trust, branding, and customer e...

17 Helmi 36min

267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg

267: The CX Imperative: 5 Critical Practices for Making Customer Centricity a Core Business Value with Mark Fithian and Jeff Rosenberg

Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strategic customer experience (CX) consulting firm, ...

27 Tammi 31min

266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek

266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek

Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, and co-founder of GiANT, a global leadership dev...

6 Tammi 22min

265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix

265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix

Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of ground...

9 Joulu 202528min

264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance

264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance

Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience p...

18 Marras 202523min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
psykopodiaa-podcast
mimmit-sijoittaa
rss-rahapodi
rss-oivalluksia-rahasta-elamasta
rss-rahamania
ostan-asuntoja-podcast
hyva-paha-johtaminen
rahapuhetta
pomojen-suusta
rss-sami-miettinen-neuvottelija
rss-ammattipodcast
rss-lentopaivakirjat
inderespodi
yrittaja
rss-lahtijat
rss-bisneksen-pehmea-puoli
rss-sisalto-kuntoon
rss-yritys-ja-erehdys
rss-turvassa-tyopaikalla