Hire For “Goosebumps”

Hire For “Goosebumps”

If your business strategy is focused on creating memorable and “gasp-worthy” customer experiences, the place to start is to recruit the right team.

Delightful experiences are infused with emotion; when your customer is blown away with how you’ve treated them, they commit their business to you for the long term and tell their friends and colleagues how amazing you are.

And the only way to deliver these kinds of experiences is to have teams of people who actually ‘love humans’.

In this episode, Roy unwraps his recruitment innovation “Hiring for Goosebumps”, the ONLY audacious approach of its kind that identifies potential hires who have a deep rooted desire to serve others.

This awesome episode is a must listen for any business that has the strategic imperative to serve their customers in a miraculous way.

Jaksot(129)

Hire Right; Execute Well

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Hire Right; Execute WellStrategy execution requires people who CARE about people.Amazing customer experiences happen when someone “takes care” of someone.In this episode we break down the challenge of...

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Satisfy CRAVINGS not Needs

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Success = Differentiate + Execute

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3 Helmi 202520min

The 48-Hour Business Plan

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Put The Book Down

Put The Book Down

An education is exceedingly important. I get that. But there comes a time when the “book prescription” isn’t what you need to succeed in an intensely competitive world.Join me in this episode where we...

20 Tammi 202519min

Killing Dumb Rules

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Most organizations employ rules, policies and procedures to CONTROL the customer engagement process. This approach does nothing to create and build customer loyalty; in fact the opposite occurs. Custo...

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Fight To Be The ONLY One

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Today, every business fights to claim they’re “better” or “the best” or “Number One” in the marketplace. But this type of attempted differentiation is mere CLAPTRAP.They mean nothing to a person who w...

6 Tammi 202516min

Practical Leadership Insights For Success

Practical Leadership Insights For Success

“Unlock the secrets to becoming an impactful leader with our special guest, Roy Osing, a veteran business leader with a proven track record of success. Discover how to truly differentiate your organiz...

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