How Mistakes Can Mean Success

How Mistakes Can Mean Success

A core element to great customer service is a recovery strategy.

It’s how you react to those times when, inevitably, your business makes a mistake.

Often, businesses do the bare minimum to assuage their customers, when in fact they could and should go above and beyond to fix the error; which will help markedly in creating a positive impression.

A ‘recovery strategy’, if done well, customers will not only stick with you, they’ll also tell others about you.

Jaksot(131)

Avoid “YUMMY” And Grow Your Business

Avoid “YUMMY” And Grow Your Business

Business plans are traditionally too expensive, they take too much time, they’re too rigid, and are not executed with flawless precision.My guidance in my Strategic Game Plan process is to focus on th...

3 Kesä 20249min

Reaction is a Great Competitive Strategy

Reaction is a Great Competitive Strategy

Build the cultural competence of your business on the ability to successfully react to unexpected events rather than rely on traditional planning methods that try to build precision into your plan ove...

27 Touko 202417min

How to Become An Audacious Leader

How to Become An Audacious Leader

An Audacious Leader isn’t great; they’re not the best and they’re not in the top 10.They are breakaway leaders who stand out from the leadership “herd” because they are bold, courageous, outrageous an...

20 Touko 202452min

How To Grow Your Business To a BILLION

How To Grow Your Business To a BILLION

“Roy’s latest book, ‘The Audacious ‘Unheard-Of Ways I Took a Startup to A BILLION IN SALES,’ provides his simple proven methods to ‘kill it’ in business and have a remarkable career.In this episode, R...

13 Touko 202438min

💦 Splash - Copycats

💦 Splash - Copycats

Splashes…💦 Traditional Planning Methods Simply Don’t Work When Success Depends On Flawless Execution.💦 Benchmarking Best In Class Robs An Organization Of The Desire To Be Creative And Innovate.💦 Fa...

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Simple Reasons You Can’t Scale A Business Without Grateful Customers

Simple Reasons You Can’t Scale A Business Without Grateful Customers

“In this episode of ‘Podcast Marketing Secrets’ Roy gives us some real-world advice that's all about growing and scaling your business in just 24 months. Get ready to dive deep into the concept of com...

6 Touko 202443min

💦 Splash - A Billion

💦 Splash - A Billion

Splashes…💦 What Were The Outrageous Things We Did To Get To a Billion In Sales?💦 The Consequences Of NOT Being Different Are Deadly

3 Touko 20248min

How To Execute an Imperfect Strategy

How To Execute an Imperfect Strategy

Your Business Plan takes the #2 priority! It’s NOT what makes a business successful. If a brilliant plan can’t be executed, what is its value? EXACTLY!In this podcast ‘Unbound’ Podcast Host Chris Dubo...

29 Huhti 202445min

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