A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Jaksot(129)

The Brain Doesn’t Control Innovation

The Brain Doesn’t Control Innovation

Where does innovation and creativity come from? This is the key question podcast Host Wize Otero and I breakdown as we explore what worked for me in growing a startup to A BILLION IN SALES!Innovation ...

19 Elo 202432min

💦 Splash - Leader Communications

💦 Splash - Leader Communications

A leader must clearly articulate their vision, inspire others through actions and achievements, and ensure consistent and open communication. Effective communication requires active listening, empathy...

16 Elo 202413min

The ONLY Statement: The Game Changer

The ONLY Statement: The Game Changer

“Welcome to today's episode where we dive into the powerful concept of Roy Osing’s ‘ONLY Statement’.This idea is the make-or-break factor for success in both business and personal career development. ...

14 Elo 20246min

My Journey To a $BILLION

My Journey To a $BILLION

“Take the path less traveled and accept whatever is going to happen.” - ROYJeffrey Feldberg interviews Roy Osing, an experienced business leader, mentor, and author, who shares his journey of transfor...

12 Elo 202455min

The Boring Leader

The Boring Leader

“Entrepreneur, author and former CMO Roy Osing dares to be different - in fact, he insists on it and helps his clients to do the same! Roy is a one of a kind leadership thinker with little patience fo...

5 Elo 202447min

Don’t Give Deals For New Customers!

Don’t Give Deals For New Customers!

Every business seems to put an extreme focus on attracting NEW customers. New customer acquisition programs are ‘sexy’; give-aways to get people to leave their current suppliers and join another team ...

29 Heinä 202422min

💦 Splash - Public Speaking

💦 Splash - Public Speaking

Effective communication in business is crucial for success, fostering collaboration, and ensuring clarity.Businesses generally recognize its importance but may not give it adequate priority.As for pub...

26 Heinä 20246min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
psykopodiaa-podcast
mimmit-sijoittaa
rss-rahapodi
rss-lahtijat
rahapuhetta
rss-rahamania
rss-neuvottelija-sami-miettinen
rss-porssipuhetta
ostan-asuntoja-podcast
rss-laakispodi
rss-bisnesta-bebeja
rss-porssipodi
taloudellinen-mielenrauha
rss-strategian-seurassa
rss-h-asselmoilanen
rss-startup-ministerio
rss-yrittajat-ymparillani
rss-merja-mahkan-rahat
rss-paasipodi