A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Jaksot(129)

Hire Right; Execute Well

Hire Right; Execute Well

Hire Right; Execute WellStrategy execution requires people who CARE about people.Amazing customer experiences happen when someone “takes care” of someone.In this episode we break down the challenge of...

13 Helmi 20255min

Satisfy CRAVINGS not Needs

Satisfy CRAVINGS not Needs

Satisfy Cravings Not NeedsIt’s not enough to satisfy needs anymore. Instead, great marketing organizations are able to satisfy CRAVINGS. That’s according to entrepreneur Roy Osing, who says consumers ...

10 Helmi 20259min

Success = Differentiate + Execute

Success = Differentiate + Execute

If you’re looking to grow your business and take it to the next level, there are two things you need to do:​▪️Differentiate the value you deliver from what other competitors do.​▪️Execute in the marke...

3 Helmi 202520min

The 48-Hour Business Plan

The 48-Hour Business Plan

Normally, businesses spend way too much time and spend way too much money on creating their business plan (if they have one at all).My Strategic Game Plan is the way to get a business plan quickly, at...

26 Tammi 202530min

Put The Book Down

Put The Book Down

An education is exceedingly important. I get that. But there comes a time when the “book prescription” isn’t what you need to succeed in an intensely competitive world.Join me in this episode where we...

20 Tammi 202519min

Killing Dumb Rules

Killing Dumb Rules

Most organizations employ rules, policies and procedures to CONTROL the customer engagement process. This approach does nothing to create and build customer loyalty; in fact the opposite occurs. Custo...

13 Tammi 202523min

Fight To Be The ONLY One

Fight To Be The ONLY One

Today, every business fights to claim they’re “better” or “the best” or “Number One” in the marketplace. But this type of attempted differentiation is mere CLAPTRAP.They mean nothing to a person who w...

6 Tammi 202516min

Practical Leadership Insights For Success

Practical Leadership Insights For Success

“Unlock the secrets to becoming an impactful leader with our special guest, Roy Osing, a veteran business leader with a proven track record of success. Discover how to truly differentiate your organiz...

30 Joulu 202433min

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