The Evolving Roles of Project Managers and Process Owners

In today's episode of "The ITSM Practice," Luigi Ferri delves into the evolving roles of Project Managers and Process Owners in the face of increasing business complexities. We explore how these key players transition from operational to strategic roles, leveraging digital tools and cross-functional strategies to align with global business demands. With insights from PRINCE2 and ITIL 4, plus expert analysis from Deloitte, we discuss the necessary skills and strategic foresight required for future success in these pivotal positions.

In this episode, we answer to:

How can organizations foster a culture where Project Managers and Process Owners thrive in their expanded, strategic roles?

What are the implications of these evolving roles for professional development within your organization?

How can technology be harnessed to support the seamless integration of project management and process ownership for optimal strategic outcomes?

Resources Mentioned in this Episode:

CIO.com website, article "8 essential skills of elite project managers", link https://www.cio.com/article/302886/8-essential-skills-of-elite-project-managers.html

Deloitte, article "The value of global process owners in global business services - part 1", link https://www2.deloitte.com/us/en/pages/operations/articles/the-value-of-global-process-owners-in-global-business-services.html

Harvard Business Review, article "What the Next Generation of Project Management Will Look Like", link https://hbr.org/2023/11/what-the-next-generation-of-project-management-will-look-like

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya