How design helps drive user-centred transformation in large enterprises, with Jeanette Clement from BT EE.
Send us a text In our last episode of 2023 we meet Jeanette Clement, a seasoned service design leader who helps organisations meet the needs of users through evidence-based decisions, collaborative design and problem solving strategies. Jeanette currently working as the Head of Service Design at BT and EE, where she is leading a user-centred transformation within the organisation. Under Jeanette’s guidance, the User Research team and now the Service Design team have blossomed, deliver...
18 Joulu 202337min
Service Design YAP meets Scott Shaw: design leader ex- R/GA ex-Beats by Dre
Send us a text In this episode we meet the multi disciplinary designer, Scott Shaw and hear his four tactics for designing experiences that engage humans. He also shares tips about how he made his relationship with his "design husband" work, and how pervasive experience branding is ruining the game of cricket. Scott has held various design leadership roles both in house and in agency. Having cut his teeth at R/GA and Huge, he’s gained experience across the board on projec...
1 Marras 202345min
Service Design YAP meets the Next Gen Designers at SDGC Berlin
Send us a text At the Service Design Global Conference in Berlin, we talked to 9 designers at the beginning of their professional journeys. Each told a different story about what brought them to the discipline and what their hopes and aspirations were. Thanks for sharing your stories. PolinaValentinaAndreaOona Amanda AnnuFelipeTetyanaJaidon The YAP team for this episode were: Elmer ZinkhannJean WatanyaMandana DilmaghaniStepen Wood. Special thanks to the folks from the...
15 Loka 20231h 10min
Service Design YAP talks about the SDN Global Conference -Berlin!
Send us a text On October 5th-6th Service Designers from across the world will come together in Berlin for the Service Design Global Conference They'll talk about the challenges facing the industry, catch up with old friends, meet new friends and hear inspiring talks. They'll also argue about the availability of good coffee in Berlin. It's just what designers do. In this bonus pico-podcast, we talk to SDN's David Russo, about: the conferences overarching the...
14 Syys 20239min
How pioneers establish a culture of design in companies, with Amy Blackwell VP of Experience Design J.P. Morgan
Send us a text What can a cat on a Roomba (called Helga*) tell us about how AI will reshape the creative industry? How do you introduce design into a bank that's never been "design led"? How do you break into a profession when employers look at your CV with a narrow mind? Find out the answer to these questions and so much more as YAP talks to JP Morgan's VP of design, Amy Blackwell, in a conversation that's often irreverent, but never irrelevant Thanks also to Silpa Jayasurya from ...
4 Elo 20231h
How can designers tackle the climate crisis with Aurelie Lionet from Design Declares.
Send us a text How can Design help society to tackle the climate crisis? Find out in this episode featuring Aurelie Lionet, one of the founders of Design Declares . Aurelie shares the 8 Acts that we should all sign up to if we're going to make a difference to the fate of the planet and also shares stories that include how she wound up spending time in a UK jail (as part of a design research initiative, obviously). In the podcast, Aurelie also mentions the work of Muhammad Yunus, who ...
1 Heinä 202344min
Finding innovation opportunities within taboo topics, with Katinka Schaaf, Service Design Lead Admiral Pioneer
Send us a text Katinka Schaaf is a seasoned Service Designer who's career has focussed on designing for the future. She's currently leading Service Design at Admiral Pioneer, the insurance giant's innovation incubator. Katinka tells us about her career story and we spend time exploring how design research can be tailored to tackle taboo topics. Katinka's teams work focused on the menopause shows the tools and techniques that can be applied to identify real opportunities as...
3 Kesä 202348min
Service Design meets Speculative Design, with Tobias Revell from the Arup Futures Team
Send us a text WHY LISTEN? In our launch episode we talk with Tobias Revell, who leads the Future's practice at Arup. Tobias is a fantastic storyteller, with deep experience in multidisciplinary design and our conversation covers topics ranging from how to establish and grow a successful speculative design team, to top tips for new designers looking to network, (via corporate greenwashing and Billie Eilish). The Next Generation Service Design...
1 Touko 202350min
