Tech Talks Daily20 Maalis 2025

3214: AI-Enabled CX: Unlocking an $860 Billion Opportunity with Isabelle Zdatny from Qualtrics XM Institute

Can AI truly revolutionize customer experience, or is it just another overhyped tech trend? While most organizations recognize AI's potential, many are still struggling to scale AI beyond pilot projects. So, what's holding them back?

In this episode, recorded live at the X4 Summit in Salt Lake City, I sit down with Isabelle Zdatny, Head of Thought Leadership at Qualtrics XM Institute, to explore the $860 billion opportunity AI presents for customer experience. We discuss why only 12% of organizations have a company-wide AI strategy, the disconnect between AI ambition and execution, and how companies can break free from what she calls "pilot purgatory."

Key topics include:

The three biggest ways AI will unlock business value—from productivity gains to revenue growth and operational efficiency.
Why AI needs to be top-down and outcome-focused—not just a shiny tech experiment.
The rise of Agentic AI—AI that doesn't just assist but autonomously manages entire workflows.
How leading companies are using AI to predict and prevent customer churn, personalize interactions, and optimize operations.
The biggest myths about AI in CX—and why you don't need perfect data to get started.

As AI reshapes how businesses engage with customers, companies that act decisively and strategically will gain a significant competitive advantage. But will they move fast enough?

Tune in to hear real-world insights, case studies, and expert advice from Isabelle on how businesses can turn AI potential into real impact—before their competitors do.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(2000)

Outshift By Cisco On Connecting The Next Generation Of AI Agents

At Cisco Live, I sat down with Papi Menon, Vice President of Product Management at Outshift by Cisco, to explore one of the most ambitious ideas emerging in the AI world today. While much of the indus...

2 Kesä 28min

Zoho On Balancing AI Innovation With Trust, Control, And Digital Sovereignty

Can businesses embrace AI without surrendering control over their data, technology choices, and future direction? In this episode of Tech Talks Daily, I sit down with Sachin Agrawal, Managing Director...

2 Kesä 38min

Risk Ledger Explains The Hidden Risks Inside Modern AI Supply Chains

What happens when the weakest link in your technology supply chain becomes the entry point for a national security incident? In this episode of Tech Talks Daily, I welcome back Haydn Brooks, CEO and f...

1 Kesä 21min

How TinyMCE Is Bringing AI Directly Into The Content Creation Workflow

Have you ever stopped to think about the technology powering almost every text box you interact with online? Whether you're applying for a job, drafting a legal contract, publishing content, or updati...

31 Touko 30min

Can AI Improve Trust Between Political Campaigns And Voters?

Have you ever wondered why political campaigns can send millions of text messages but still struggle to have meaningful conversations with voters? In this episode of Tech Talks Daily, I sit down with ...

30 Touko 23min

Adobe Summit: Why Context Is the Missing Ingredient in Enterprise AI

How do you move beyond AI experimentation and start building systems that can genuinely reason, act, and create value across an enterprise? Recorded at Adobe Summit in Las Vegas, this episode features...

29 Touko 24min

AI, Analytics, And Conservation: The Nature Conservancy's Data Transformation Story

What does better analytics actually mean when your mission is protecting the planet? At SAS Innovate, I sat down with John Blackwell, Director of Strategic Analytics at The Nature Conservancy, to expl...

28 Touko 22min

How Navan is Simplifying Business Travel & Expense Management With AI

What happens when one of the world's fastest-growing travel platforms decides the future of business travel will be built around AI from the ground up? In this episode of Tech Talks Daily, I sat down ...

27 Touko 37min