Pricing Table Topics: 9 of Diamonds – Buyers on a Trust Journey are Not Price Sensitive

This one is the 9 of Diamonds from the Selling Value card deck.

Let's start with, what is a trust journey? A trust journey is when a buyer comes to you, you're the salesperson, a buyer comes to you and asks you for help figuring out what they need to buy, and they never go look at a competitive alternative.

Your job, when they come talk to you, is to talk about, what's the value of solving the problem? What's the best solution to the problem? And importantly, you never ever mention a competitor. As far as your concerned competition doesn't even exist.

When you can recognize that a buyer is going to buy from you without having looked at competitive alternatives, let me assure you, that buyer is not price sensitive. They're looking at, "Ooh, I've got to get this problem solved." They're not out spending their time trying to figure out, where do I get the best bang for the buck? That doesn't mean that we're going to gouge them, but it surely means that we don't have to give them deep discounts.

How do you know if a buyer is on a trust journey or the relationship journey we talked about last week? The best question I've found to ask is, "If you don't buy this, what will you do?"

We didn't imply there was competition. In fact, we implied there wasn't competition. And if they say, "Well, if I don't buy it, I'm going to go look at your competitor," then you know that competition is in the decision process.

But if they say, "I don't know, or nothing," you know competition is not in the decision process. In which case they are not price sensitive. Don't give a big discount.

We hope you enjoyed this example of Pricing Table Topics. What you just heard was done without a script. If you want to get better at speaking about pricing and value, grab a deck of our cards, pick a card, read the saying, then talk for one to two minutes about what that card says. You'll become a better speaker and expert.

If you have any questions or feedback, please email me, mark@impactpricing.com.

Now, go make an impact.

Connect with Mark Stiving:

• Email: mark@impactpricing.com
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