Brand Value for Big Sales: Insights from Satish Dharmarajan
Impact Pricing13 Maalis 2023

Brand Value for Big Sales: Insights from Satish Dharmarajan

Satish Dharmarajan is the Director of Pricing and Business Intelligence at Orkin, He is an Advisory Board Member at the University of Tennessee at Chattanooga, and has held analytics roles at Home Depot, Walgreens, and Whirlpool. Satish also acts in short films.

In this episode, Satish educates us on differentiating products/services from competitors of similar offerings as he stresses the importance of understanding the buyer's journey along with the core problem that they want to solve.

Why you have to checkout today's podcast:

  • Learn the importance of knowing what the buyer's journey is and what state they are in as they come in to buy a product
  • Find out how brands differentiate themselves from competitors when they all offer the same products/services
  • Understand how customer-perceived value helps brands sell well even with competitors

"If you know your customer, you can price it right. If you know what they're looking for, you can have them pay what you want them to pay for your product or service."

– Satish Dharmarajan

Topics Covered:

01:50 – How Satish got into pricing

04:29 – Talking about getting to that 'big place' and the process that it involves in order to reach that

07:08 – The importance of knowing what the customer is specifically looking to solve

11:39 – Mark's pigeon problem

12:40 – How brands differentiate themselves from competitors when they all offer the same products/services

17:54 – How customers choose where to buy between brands, and how pricing and packaging people should respond

20:59 – Appliance pricing at Home Depot; how customers care about price changes

23:34 – Looking at and analyzing competition; the importance of customer-perceived value

26:26 – Satish's pricing advice

26:59 – Connect with Satish

Key Takeaways:

"That's basics of customer service, which is not too different if you were in the cellphone business, if you were in the internet business, or if you are doing anything else, selling anything else online. You would want to know what specifically that customer is looking to solve for." – Satish Dharmarajan

"The way your products are arranged next to each other, could be used as a leverage for selling the same products at a different price point." – Satish Dharmarajan

"As pricing professionals, you need to figure out what's the bare minimum, such that you can make sure that even the person who is coming in to replace a refrigerator is going to be willing to pay. But at the same time, it's not at a giveaway price where you're not making enough margins from the other consumers." – Satish Dharmarajan

People / Resources Mentioned:

Connect with Satish Dharmarajan:

Connect with Mark Stiving:

Jaksot(500)

Blogcast: Wow! A Price Decrease

Blogcast: Wow! A Price Decrease

This is an Impact Pricing Blog published on March 1, 2023, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/wow-a-price-decrease/ [powerpress] If you have any feedback, definitely send it. You can reach us at mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

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Pricing Table Topics: 7 of Clubs – Help the Buyer Understand the Value of Solving their Problem

Pricing Table Topics: 7 of Clubs – Help the Buyer Understand the Value of Solving their Problem

This one is the 7 of Clubs from the Selling Value card deck. Anytime you're in a sales situation, we think to ourselves, Hey, we need to be selling against our competition. We need to point out why we're better than our competitors. Yeah, and maybe we do. I'm not going to say we don't need to do that. However, if we take the time to help the buyer understand, what's the underlying problem they're truly trying to solve? What's the value of solving that problem? And how it is that we help them solve that problem? It builds trust. They start to know that we understand their situation, we understand their problem. They believe that we'll be better at solving it simply because we've expressed the fact that we understood it. Oh, and when we help them build the business case, they are grateful because they need this information to help sell up inside their organization anyway. Because no one's going to buy something unless they know that it's going to help them make more money. And so, we need to help our buyers create that business case. So, it really is imperative that even if you know you're going to have competition, take the time to help your buyers understand the value of solving the problem. Not just focusing on why we're better. We hope you enjoyed this example of Pricing Table Topics. What you just heard was done without a script. If you want to get better at speaking about pricing and value, grab a deck of our cards, pick a card, read the saying, and then talk for one to two minutes about what that card says. You'll become a better speaker and expert. If you have any questions or feedback, please email me, mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

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How Machine Learning and AI Can Help You Make Efficient Pricing Decisions with Alex Galkin

How Machine Learning and AI Can Help You Make Efficient Pricing Decisions with Alex Galkin

Alex Galkin is the Co-Founder and CEO of Competera, a pricing optimization SaaS company converting technologies into ready-to-use products for enterprise retailers worldwide. Alex has been a mentor at his startups for several years, and he's a Ukrainian who left four days before the war started. In this episode, Alex helps us understand the pricing and ML work that they do at Competera as he talks about the three models they always put into use. Why you have to check out today's podcast: Understand why you should treat pricing as a process Find out how Competera helps their clients in making pricing decisions Discover three models that Competera puts into use as MLs look for reasonable factors to make a price adjustment "Pricing is a process, and you need to continuously improve as any other process in your organization." – Alex Galkin Topics Covered: 01:04 – How Alex got into pricing 03:07 – The work that Competera does in relation to pricing, and how they do it 08:28 – Using ML-driven price recommendations: Competera creating a 'gray box' 12:35 – Talking about the portfolio-wide pricing/portfolio optimization 14:12 – An ML example of the decoy effect 17:20 – Alex explains how their smart product segmentation works; a product bringing more people in the store 23:09 – Alex's pricing advice 23:49 – Connect with Alex Key Takeaways: "ML is not a human. He's not trying to play with the price; he's changing only if he sees the reasonable factor to make this price adjustment." – Alex Galkin People / Resources Mentioned: Competera: https://competera.net/ Connect with Alex Galkin: Email: galkin@competera.net LinkedIn: https://www.linkedin.com/in/alexandrgalkin/ Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com

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Pricing Table Topics: 7 of Hearts – Value Propositions Are General, Selling Value Is Specific

Pricing Table Topics: 7 of Hearts – Value Propositions Are General, Selling Value Is Specific

This one is the 7 of Hearts from the Selling Value card deck. It is true, value propositions really are awesome. Marketing teams, companies, sit around to try to figure out, what's the value proposition of this product? And it turns out that we can often come up with something that's pretty good, pretty general. It essentially is the solution to a problem that most people have, and we think of that as the value proposition. But the thing is, the value proposition isn't specific enough. Anytime you go to an individual customer, or an individual buyer, they've got different problems. Maybe our value proposition caught their attention, got them to come talk to us. But in the end, we need to understand, what are the specific problems that that buyer has? What's the result that that buyer's looking to achieve? And then help them figure out, what's the business case for that? How much value, or additional profit, will they make because they're solving those specific problems? So, I love value propositions. They're just not magic words that are enough to get people to buy. We hope you enjoyed this example of Pricing Table Topics. What you just heard was done without a script. If you want to get better at speaking about pricing and value, grab a deck of our cards, pick a card, read the saying, and then talk for one to two minutes about what that card says. You'll become a better speaker and expert. If you have any questions or feedback, please email me, mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

31 Maalis 20232min

Blogcast: Lessons from the Library

Blogcast: Lessons from the Library

This is an Impact Pricing Blog published on February 22, 2023, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/lessons-from-the-library/ If you have any feedback, definitely send it. You can reach us at mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

29 Maalis 20233min

Value Bread Blues? How to Announce Price Increases with Casey Brown

Value Bread Blues? How to Announce Price Increases with Casey Brown

Casey Brown is the President of Boost Pricing, and she has been since 2011. She started her career as a Chemical Engineer at GE, and she's been in pricing for almost 20 years now. Casey loves whitewater kayaking, and she's a big Buckeye fan. In this episode, Casey explains how important it is for sellers to connect with the emotional component of the buyer/s as she shares her knowledge on how to substantially increase your ability to earn higher prices. Why you have to check out today's podcast: Learn how crucial the seller's mindset and beliefs are to the business' profitability, especially as to whether they're operating from a place of confidence or fear Find out why you should not put the blame on cost increases when doing a price increase Understand the power of taking into consideration the emotional component, like selling value through the language, mind, and heart of your customer "I have yet to find, even in this current economic climate, a company that doesn't have some pricing opportunity, and I would just ask everyone to keep looking for it. It's there." – Casey Brown Topics Covered: 01:33 – How Casey got into pricing 04:54 – Mark to Casey: Why don't I know you? Why have I never seen you before? 07:00 – The biggest problem in sales being the lack of recognition that there's a problem 09:33 – Is Casey trying to compete with people who are doing sales training and education? Both yes and no 11:33 – An exchange of Mark's and Casey's magic formulas in communicating price increases 15:05 – More about blaming costs and cost-plus pricing 18:02 – Teaching salespeople how to properly sell value 20:40 – Convincing Mark that the emotional component is as important in B2B as it is in B2C 29:17 – Casey's pricing advice 30:08 – Connect with Casey Brown Key Takeaways: "Our entire profession – we are the best kept secret in business. And frankly, if more people understood how impactful pricing is to the profitability and how easy it is to pull that lever, there'd be a lot more of us." – Casey Brown "It does not occur to most people that the biggest opportunity to make a huge improvement in your pricing performance very quickly is not necessarily to fix your strategy, but instead to help the team understand the skill set and mindset gaps that your team has." – Casey Brown "Connecting with the emotional component of the buyer is not just a consumer phenomenon." – Casey Brown People / Resources Mentioned: Pricing with Confidence (Reed Holden's book): https://www.amazon.com/Pricing-Confidence-Leaving-Money-Table/dp/0470197579 Connect with Casey Brown: LinkedIn: https://www.linkedin.com/in/caseybrownboost/ Email: casey@boostpricing.com Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mailto:mark@impactpricing.com

27 Maalis 202331min

Pricing Table Topics: 7 of Spades – The Biggest Opportunity to Influence a Sale

Pricing Table Topics: 7 of Spades – The Biggest Opportunity to Influence a Sale

This one is the 7 of Spades from the Selling Value card deck. It is true that when a buyer's asking for help justifying a purchase, this is the ultimate opportunity to influence that sale. Let's take a step back for just a minute and think about what a customer is going through. And if you ever have the opportunity to help a buyer understand their underlying problems, what's the value of solving those problems, you've become a trusted advisor. You've become someone that this company, this person, looks to for real information so they can make smart decisions. Now, this is a very different decision process than, how is your product better than somebody else's product? Instead, they've brought you in to help create the business case. What a great position. And if we go to the table that I have in the Selling Value book, you'll find that this is the beginning of the trust or the relationship journey. Where they say to you, would you please help me answer, is this a good place for me to spend my money? Is this a good place for my budget? And if we can help them with that, not only have we helped them solve a problem they're trying to solve, but we've built that trust and credibility in their eyes that no competitor could ever catch up to. So absolutely, this is the biggest opportunity you have to influence that sale. We hope you enjoyed this example of Pricing Table Topics. What you just heard was done without a script. If you want to get better at speaking about pricing and value, grab a deck of our cards, pick a card, read the saying, and then talk for one to two minutes about what that card says. You'll become a better speaker and expert. If you have any questions or feedback, please email me, mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

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Blogcast: AMC Changes Pricing, FINALLY

Blogcast: AMC Changes Pricing, FINALLY

This is an Impact Pricing Blog published on February 15, 2023, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/amc-changes-pricing-finally/ If you have any feedback, definitely send it. You can reach us at mark@impactpricing.com. Now, go make an impact. Connect with Mark Stiving: Email: mark@impactpricing.com LinkedIn: https://www.linkedin.com/in/stiving/

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