323: Increase Commitment and Compensation from Clients with Kathryn Burge

323: Increase Commitment and Compensation from Clients with Kathryn Burge

How do we secure both commitment and appropriate compensation from our clients? Kathryn Burge, owner of Lake Oswego Petsitting, joins the show today to share her onboarding process and what it takes to get a commitment from clients. Kathryn breaks down how to take a hard look at your business and ask, "What's changed?" to make sure we are getting the most out of our business. She has learned the power of setting boundaries, and why charging for your time helps set yourself up for success.

Main topics:

  • What does 'concierge' mean
  • Finding balance
  • Valuing your time
  • Shifting services
  • Handling price increases

Main takeaway: Your processes and procedures will either increase, or decrease, the commitment your clients have with you.

About our guest: Kathryn has been a Lake Oswego resident for over twenty years. Kathryn spent over fifteen years in the advertising and telecom corporate world. As a long time pet parent, she has an incredible way with the animals she's around. Kathryn is a proud mother of five, 3 humans, and 2 pets. She has a beautiful dog, River, and a rescued cat, Bowie. Her love of photography began at a young age and is cultivated through her petsitting business. Since the beginning of her business in 2013, she has grown a large and diverse clientele. Kathryn offers a variety of services including boarding, portrait pet photography, and dog training. Kathryn is an active member of Lake Oswego Chamber of Commerce, Pet Sitters International, International Association of Animal Behavior Consultants, and International Association of Canine Professionals.

Links:

Give her a call: 503-309-4000

https://www.ccpdt.org/certification/dog-trainer-certification/

https://apdt.com

https://www.canineprofessionals.com.

Email: info@lopetsitting.com

https://lopetsitting.com

https://www.instagram.com/kathryn_burge_

https://www.instagram.com/lopetsitting/

https://www.facebook.com/katburge
https://www.facebook.com/lakeoswegopetsitting

Buy PSC Merch

Give us a call! (636) 364-8260

Follow us on: Instagram, Facebook, Twitter

Email us at: feedback@petsitterconfessional.com

Full show notes and transcript

Sponsored by:

❤️ Our AMAZING Patreon Supporters

Time to Pet
Visit: https://timetopet.com/confessional
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Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days

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Jaksot(705)

705: The Numbers You're Ignoring (and Why They Matter) with Chante Dawston

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704: Working at 150% (Without Breaking Yourself)

704: Working at 150% (Without Breaking Yourself)

How do we survive the seasons when our business demands more than we feel capable of giving? In this episode, we discuss what it means to operate at 150% capacity and why some seasons require extraord...

1 Kesä 25min

703: Cat Sitting Roundtable: A Maturing Industry

703: Cat Sitting Roundtable: A Maturing Industry

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702: Stop Typing the Same Thing Twice

702: Stop Typing the Same Thing Twice

How do you communicate clearly when you are tired, frustrated, or emotionally depleted? In this episode, we talk about why templates and saved scripts are not robotic shortcuts, but tools that help us...

25 Touko 39min

701: Leaving False Happiness Behind with Shaheen Riaz

701: Leaving False Happiness Behind with Shaheen Riaz

What happens when you realize your "stable" career isn't actually making you happy? Shaheen Riaz spent 16 years in demanding administrative roles before finally choosing to follow her heart into profe...

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700: How Fast Can You Reset After a Business Hit?

700: How Fast Can You Reset After a Business Hit?

What do you do when one hard moment in your business is immediately followed by another? In this episode, we talk about the emotional whiplash of client terminations, employee resignations, complaints...

18 Touko 43min

699: The Power of Saying Yes to the Right Clients with Maria Estes

699: The Power of Saying Yes to the Right Clients with Maria Estes

What does it look like to build an entire pet care business around cats? Maria Estes, founder of All About Cats Pet Sitting in Tallahassee, Florida, shares how a side gig started for income and joy gr...

13 Touko 49min

698: Why Employee Retention Starts With Attention

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Take the CEU Quiz: https://docs.google.com/forms/d/e/1FAIpQLSdm4lr1fIDcwCwuUdYHsFdEWvGj1xLhGlJeAaWnF1F28aB1vQ/viewform?usp=sharing&ouid=107413215510797164078 How do you keep employees happy when pet c...

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