Pet Sitter Confessional17 Touko 2023

387: Good Will is Good PR with Remy Bibaud

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Summary"

What does having good PR mean to you? Many times we use customer relations and public relations interchangeably, but this is limiting our ability to have a wider impact in our community. Remy Bibaud, co-owner of Pet Perennials, joins the show to share how to foster public relations and use it to your advantage. Remy walks through the major points of cultivating high quality experiences with your business, and the role you play in guiding that. She also shares how she stays ahead of understanding her client's needs.

Main topics:

What is customer relations?
How is it different than public relations?
Defining a high quality client experience
Knowing client expectations

Main takeaway: A high quality customer experience is when both you and the client are happy with the transaction.

About our guest:

Remy is a two time Entrepreneur who started her first business in 2003 and sold it in 2014 the same year she Co-founded Pet Perennials. with Lori Davidson. She is a dog mom to a 7 year old black Labrador named Harley, a rescue she adopted in 2015 at a shelter event that Pet Perennials sponsored. She was inspired by the love and loss of her dog Olive to co-found petperennials.com so businesses and consumers could easily send thoughtful personalized gift packages directly to people with broken hearts.

Links:

Email: remy@petperennials.com

Website: https://petperennials.com

Phone: 1-855-573-3887

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Full show notes and transcript

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