445: When Life Happens with Jessica and Chris Milam

What do you do when life happens? The fact is, things happen that are out of our control, and our only roll is in how we respond. When running a business, we set policies that match the flexibility many clients need, or adapt to their requests if we want. In our personal lives, we respond by stepping up and showing our true character. Jessica and Chris Milam, owners of Fur Services Fur Pets, discuss what it means to live a life full of the right amount of crazy, love, and passion.

Main topics:

• Setting yourself apart

• Customer centric

• Taking on a leadership role

• Growing their family

Main takeaway: Running a client centric company means meeting them where they are, but not trying to change them into something they're not.

About our guests:

Jessica founded Fur Services Fur Pets in 2013 with a desire to combine her pet care experience and her exceptional customer-driven mindset to create a personal mission to build a Customer-Centric Pet Care Company that focuses on quality over profit margins. Her passion focuses on building a team of excellent Pet Companions that provide worry-free pet care for wag-worthy results.Jessica has 20 years in the pet care industry and holds a CPPS Certification from PSI and a Pet Sitter Certification through NAPPS.Jessica began attending conferences starting with the Texas Pet Sitters Conference in 2017 and has attended each year since. She has also attended The NAPPS and PSI annual conferences since 2017.Jessica currently sits on the board of the Texas Pet Sitters Association and co-organizes their annual conference.Chris has 14 years in the pet industry and joined Fur Services Fur pets in 2015; going full-time in 2016. Chris is the team lead and head trainer for the Fur Services Fur Pets team. He is currently taking courses with the Karen Pryor Academy to become a Positive Reinforcement Dog Trainer.Chris has been attending the Texas Pet Sitting Conference since 2017 and has attended both NAPPS and PSI conferences since then.Both Jessica and Chris are Pet CPR/First Aid Certified, have completed all levels of FetchFind Pet Industry Training, are Elite Fear Free Certified and have undergone FBI Fingerprinting and Background Checks.Together, Jessica and Chris adopted a sibling set of human children in 2022 and have a menagerie of pets including a rescued street dog named Penelope, four rescued cats: Iris, Calliope, Cowboy and Cruella, two ball pythons; Nagini and Sully and a few fish in a freshwater tank.Chris and Jessica are also the proud owners of SignGypsies Aubrey, a yard greeting company dedicated to spreading joy and celebration through custom-curated yard signs.

Links:

https://www.furservicesfurpets.com

https://txpetsitters.com

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Full show notes and transcript

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