485: Creating Client-Centered Services with Hannah Alsup

What does it mean to create a client-centered pet care service? Hannah Alsup, from Three Dog Pet, explores how to incorporate a wide range of services to meet the unique needs of each client. From pet sitting and personal assistance to dog training, Hannah explains how personalized communication and flexible services can empower clients to make informed decisions about their pets. She also touches on the importance of setting boundaries for both clients and staff, while offering tips on integrating mental stimulation and training into pet care routines.

Main topics:

• Client-centered approach

• Personalized services

• Communication and boundaries

• Mental stimulation

Main takeaway: It's all about how you frame it. If you set small, successful steps, you can make the journey much easier for both the dog and the client.

About our guest:

Hannah went to school for and earned degrees in animal behavior and psychology in 2018, at Carroll University in Waukesha, Wisconsin. She always knew she wanted to work with animals, but didn't know in what way. Early on, she worked at a doggy daycare and boarding facility, did pet sitting, and worked at zoo and marine life facility camps. But, it wasn't until her internship at the local humane society, in college, that she fell in love with dog training.

She received a dog training position in Texas before school was over, so she rushed back home to start work. There she learned the basics of training group classes, and working on puppy and adult dog basic and advanced manners.

She also started getting into some sports training, such as nosework, agility, and rally, while working at the facility. She went on to work at a few other facilities in the area, gaining more knowledge and skills at each one, eventually earning her CPDT-KA in 2020.

She now spends her time doing pet sitting & dog training with 3dogpet. Gaining more knowledge through fellow trainers, continued education, and earning new certifications. She especially loves helping fearful dogs become more confident and working on reactivity, and has focused much of her continuing education on these subjects.

Links:

Website: 3dogpet.com

instagram: 3dogpet

tiktok: Notyouraveragepetz

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Full show notes and transcript

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