509: Creating Connections with Cats with Zara Willmott

What's it like running a business dedicated to cat care specifically? Zara Willmott, owner of Cat Sitter Toronto, shares her journey from cat sitter to business owner, highlighting the unique challenges and rewards of her niche. She discusses how the pandemic accelerated her transition and led to innovative operational changes that ensured both client and staff safety. With a deep passion for feline well-being, Zara emphasizes the importance of specialized care and open communication with clients. Her insights into team management and growth reveal the dedication required to provide exceptional cat care.

Main topics:

• Transition to Business Ownership
• Pandemic-Induced Operational Changes
• Specialized Cat Care Focus
• Team Management and Growth
• Client Communication and Education

Main takeaway: Open communication with our clients is crucial. It's important to share our observations about their cats' health and behavior.

About our guest:

I have always been an animal lover, growing up on a farm instilled this love from an early age. We always had cats at home growing up, I've even assisted during some difficult kitten births. My grade school graduation gift was picking my own kitten from my aunt's litter. He was a handsome grey kitty named Charlie; this was my first of many. Currently, I have 2 fur babies and 3 human babies, I've even managed to corrupt my husband into a cat lover!

I've had many different careers in my years from Canadian Armed forces Reservist to Early Childhood Educator to secretary and now owner of Cat Sitter Toronto Inc. When I was given the chance to become owner of CST Inc., how could I possibly say no? This is the perfect job and business for me. I truly have a passion for cats and strive to bring more recognition to being a professional pet sitter.

Links:

catsitter@catsittertoronto.ca

zara@catsittertoronto.ca

https://www.catsittertoronto.ca

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Full show notes and transcript

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