How To Ensure You Are A Destination Of Choice For Talent, The Business Value Of Culture, The Future Of Leadership And Much More

How To Ensure You Are A Destination Of Choice For Talent, The Business Value Of Culture, The Future Of Leadership And Much More

Jeffrey Puritt serves as the President and CEO of TELUS International, Inc. Puritt has international experience in communications and technology sectors including mergers, acquisitions, divestitures, strategic planning, corporate reorganizations and asset and contract management. He joined TELUS Communications Inc. in 2001 and served various positions including Vice President of Mergers & Acquisitions at TELUS. He obtained a Bachelor of Arts degree in Political Science from York University in 1984 and a Bachelor of Laws degree from Osgoode Hall Law School in 1987.

TELUS International is a subsidiary of TELUS, a national telecommunications company in Canada. TELUS International provides multilingual customer service outsourcing and digital IT services to global clients. Clients include corporations in travel and hospitality, financial services and fintech, consumer electronics and gaming, telecommunications, and healthcare industries. TELUS International is found in 10 countries with over 30,000 employees.

When it comes to trends in the future of leadership in the next 5-10 years Puritt says competition for talent is more fierce than the competition for customers and so leaders need to figure out how to be an employer of choice, a destination of choice for talent.

Puritt isn't overly concerned about AI. He says, "I don't see it as a concern. Perhaps 30% of our business interactions are basic exchanges between customers and business. These types of interactions can be done better by bots or some other automation. For example, reset passwords. The other 70% are not ripe for automation. They are more complex and will need human support."

He believes that the growing complexity of our world will require increasing support that can interact with technology and yet also interact with humans

What skills will leaders need in the future?

  • You will not attract talent if your style is command and control.
  • Training needs to reflect the desires of Millennials in order to retain them.
  • Leaders will need to be more aware and mindful of people's feelings and background and their perspectives
  • They will also need to recognize on all the new trends around technology. These will transform our world.

What you will learn in this episode:

  • Why perks are critical to acquiring talent
  • What it's like to work at TELUS International
  • How Jeffrey makes tough choices
  • Perspectives on building culture in sites around the world
  • Jeffrey's views on the future of leadership
  • Creative recruiting practices at universities

Contact:

https://www.linkedin.com/in/jeffreypuritt

Jaksot(1179)

Liberal Arts Makes A Comeback, CEOs Freeze Hiring, & GDP Sees Ghosts

Liberal Arts Makes A Comeback, CEOs Freeze Hiring, & GDP Sees Ghosts

March 18, 2026: Two-thirds of CEOs are freezing hiring while betting billions on AI — and a gender economist argues they're cutting the very people needed to make those bets pay off. A 7,000-word Subs...

18 Maalis 41min

Meta's Layoff Math, FedEx's Agent Army, & A Crazy AI Productivity Forecast

Meta's Layoff Math, FedEx's Agent Army, & A Crazy AI Productivity Forecast

March 17, 2026: Five major AI models shipped in a single week in February. Your company's training budget grew 5%. Cathie Wood told Bloomberg this morning that AI is already pushing productivity above...

17 Maalis 52min

The New Rules for People Leaders in an AI-Integrated Workplace - Emily Field, Chief People Officer of LPL Financial

The New Rules for People Leaders in an AI-Integrated Workplace - Emily Field, Chief People Officer of LPL Financial

Many managers today spend more time on paperwork and individual tasks than actually coaching their teams. This lack of true leadership hurts the employee experience and stops a business strategy from ...

16 Maalis 53min

The Hidden Cost of AI Nobody Is Counting & Why Tesla Is Hiring While Others Are Firing

The Hidden Cost of AI Nobody Is Counting & Why Tesla Is Hiring While Others Are Firing

March 13, 2026: Most companies are cutting headcount to fund AI — but do they actually know what AI costs? When agentic AI runs autonomously overnight, the compute bill can hit $120,000 to $270,000 a ...

13 Maalis 38min

Why Companies Only Talk About AI Fear And Never the Opportunity

Why Companies Only Talk About AI Fear And Never the Opportunity

March 12, 2026: Companies are failing to communicate the real promise and potential of AI to their people. Sam Altman stood in front of BlackRock and admitted nobody knows what to do about the labor-c...

12 Maalis 43min

Amazon Workers Say AI Is Making Their Jobs Harder, Oracle Confirms AI Layoffs, and the Safety Net Isn't Ready

Amazon Workers Say AI Is Making Their Jobs Harder, Oracle Confirms AI Layoffs, and the Safety Net Isn't Ready

March 11, 2026: Amazon corporate workers say the company's AI push is creating more work, not less — with surveillance dashboards tracking every click and promotion criteria now tied to AI adoption. O...

11 Maalis 38min

Hired to Train Your Replacement, Bosses Stealing AI Time, and the CEO Headcount Formula Nobody's Talking About

Hired to Train Your Replacement, Bosses Stealing AI Time, and the CEO Headcount Formula Nobody's Talking About

March 10, 2026: AI is generating real, measurable productivity gains at major companies. Workers aren't seeing any of it. A new survey of 100 major CEOs finds only 9% plan to cut jobs because of AI th...

10 Maalis 48min

How Lumen Is Preparing Leaders for Humans + AI Agents (w/ EVP & CPO Ana White)

How Lumen Is Preparing Leaders for Humans + AI Agents (w/ EVP & CPO Ana White)

While many companies focus only on buying new AI tools, the real secret to success often lies in changing how leaders think and act to drive a massive business turnaround. In this episode, Anna White,...

9 Maalis 51min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
rss-rahamania
ostan-asuntoja-podcast
hyva-paha-johtaminen
rss-lahtijat
rss-sisalto-kuntoon
rss-seuraava-potilas
rss-sami-miettinen-neuvottelija
rss-startup-ministerio
herrasmieshakkerit
rahapuhetta
lakicast
rss-porssipuhetta
asuntoasiaa-paivakirjat
rss-set-for-life-sijoita-ja-vaurastu
rss-viisas-raha-podi
rss-vaikuttavan-opettajan-vierella