319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)

319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.

Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She’s authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene’s Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair.

Get Sandra’s book here:

The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta. https://www.amazon.com/Power-Trust-Companies-Build-Regain/dp/1541756673

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102: Current crisis = golden opportunity to transform your life

102: Current crisis = golden opportunity to transform your life

Our clients are often facing crises and catastrophes somewhere in the world. From virus outbreaks to earthquakes, wildfire evacuations and more. And they write to us about their immediate plans to manage the situation. What we find is that they almost always take actions that damage their careers and hurt their lives. They let external factors, the media narrative and their social network influence them to make poor choices that handicap their lives. Often severely. They don't realize that the biggest, fastest and most sustainable way to transform one’s life and career is to leverage a crisis. Don't run from a crisis. Run into a crisis. This is a short episode released on Strategy Skills iTunes channel and YouTube which includes an overview of the full program we released for FC Insiders (StrategyTraining.com/Strategy Training apps). The full program: https://www.strategytraining.com/how-to-manage-a-crises

19 Maalis 20207min

101: Interview with McKinsey partner Peter Dahlström on the source of competitive advantage in the digital era

101: Interview with McKinsey partner Peter Dahlström on the source of competitive advantage in the digital era

This is #101 episode of the Strategy Skills podcast. In this episode we interview senior partner at McKinsey & Company Peter Dahlström on the source of competitive advantage in the digital era.  Peter Dahlström leads McKinsey’s client and firm communications. As the global leader for McKinsey Digital’s B2C team, he serves leading institutions in the telecommunications, high-tech, media, and fast-moving consumer-goods industries. Peter is a co-author of FAST TIMES: How Digital Winners Set Direction, Learn, and Adapt.  Access free training episodes from our paid advanced strategy training programs here (opt-in for free to get access): https://www.FIRMSconsulting.com

28 Helmi 202058min

100: What a strategy workshop will not give you at the end

100: What a strategy workshop will not give you at the end

An episode 100 of Strategy Skills iTunes podcast is here (Strategy Skills podcast is ranked among 5-10 top for careers in many countries worldwide).  Access free training episodes here (opt-in for free to get access): https://www.firmsconsulting.com

18 Helmi 20208min

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