307: Building Client Relationships

The importance of gaining a client's trust via a solid reputation in the market places a premium on leaders who are skillful in building client relationships. No one would expect a consulting firm with poor reputation to thrive. After all, any firm's future is only as bright as its reputation in the market.

It takes a strategic eye to focus on building client relationships for the long-term, even if it means sacrificing some revenue, and individual compensation, in the short-term. In this podcast we talk about how we approach building client relationships. More specifically, we discuss how we handle negotiating fees with clients. We dive into:

  • Should you consider competing on price?
  • What competing on price does to your firm?
  • If you compete on price what signal are you sending to the client?

Competing on price may bring in some extra revenue in the short-term, but will be damaging to the health of your business in the medium and long-term. Hence, competing on price actually destroys value and should be avoided.

However, if you are a small boutique consulting firm and you choose not to compete on price, how should you compete? In this podcast we also share with you an alternative to competing on price that works for us.

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262: BCG / McKinsey to Private Equity: 4 Client Experiences

262: BCG / McKinsey to Private Equity: 4 Client Experiences

If you wanted to move from BCG / McKinsey to private equity, how do you make the career change?

10 Touko 201527min

261: McKinsey US No, McKinsey Moscow Yes, Wants US

261: McKinsey US No, McKinsey Moscow Yes, Wants US

This very insightful and unusual podcast discusses the unique situation 5 of our clients face.

4 Touko 201515min

260: Billable Hours Are Not Bad

260: Billable Hours Are Not Bad

This podcast addresses a major misunderstanding about billable hours. The concept is not bad at all, but works only in certain circumstances. This podcast carefully explains those circumstances, and crucially examines how billable hours hurts consulting assignments. It has nothing to do with the focus on profits, but rather who has the focus on profits.

28 Huhti 201512min

259: What Happened to Irina?

259: What Happened to Irina?

In September 2013 we published the inspiring story of Irina who worked her way from a Ukraine vocational school into McKinsey. This podcast tracks her progress since joining McKinsey and explains the mistakes she made which ultimately led to her leaving McKinsey.

22 Huhti 201518min

258: Using TCO 1 and 2

258: Using TCO 1 and 2

This is a short podcast offering subscribers advice on how to best use the enormous amount of information in both seasons. In particular, the podcast offers some important reminders and explains how the watch cases will allow you to write the strategy MBA exam at any major business school.

16 Huhti 20156min

257: The Trap Of Being Too Logical

257: The Trap Of Being Too Logical

In Season 2 of The Consulting Offer, you will regularly see Alice breaking down the case problem into the correct logical components. She is impressive at doing this. However, you will also see Kevin pushing her to offer more. This podcast explains what Kevin was looking for. In other words, being logical in a case interview is insufficient to impress a partner in the final round interviews.

10 Huhti 20159min

256: 2nd and 3rd Order Insights

256: 2nd and 3rd Order Insights

We insist candidates read extensively to improve their business judgement. However, we find candidates really struggle to demonstrate they have indeed read the article, and more importantly, have improved their thinking in some way as a result of reading the article. This counter-intuitive piece demonstrates how to generate 2nd, 3rd and 4th order insights when communicating with partners.

4 Huhti 201511min

255: Superior Merger and Acquisition Case Method

255: Superior Merger and Acquisition Case Method

Candidates approach Merger and Acquisition cases with a very generic framework where Merger and Acquisition and JV's tend to be lumped together. This podcast demonstrates the power of effectively framing the case problem and introduces candidates to a very elegant / effective technique to develop strategies to capture the profits from a market. In fact, this technique demonstrates why an Merger and Acquisition is the absolute last resort to enter a market.

29 Maalis 201515min

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