489: Mindset shift: The key to effective communication (with Michael Reddington)

489: Mindset shift: The key to effective communication (with Michael Reddington)

Welcome to an episode with a Certified Forensic Interviewer, Michael Reddington.

In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning.

Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives.

As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.

Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction.

Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience.

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147: McKinsey, Bain, BCG Johannesburg

147: McKinsey, Bain, BCG Johannesburg

This extremely detailed podcast offers advice and information on the rise of Sub-Saharan offices – Nigeria and South Africa, the rise of African candidates, types of work done in these offices, the interview process and challenges faced by candidates, key partners, key clients, significant projects, hiring strategies, recruiting firms used, expatriate strategies and more. It is one of several detailed office podcasts we have released for the English-speaking offices.

29 Heinä 201339min

146: Estimation Sensitivities During Calculations

146: Estimation Sensitivities During Calculations

This podcast looks at how to make estimations when calculating smaller values or working with enclosed spaces like restaurants, the importance of sensitivity analyses and a new limitation of demand-driven cases. This is a very important technique which can significantly improve accuracy and efficiency in case math.

23 Heinä 20134min

145: Too Junior For a Partner Meeting

145: Too Junior For a Partner Meeting

Last week, an associate we placed at BCG emailed with a dilemma. A senior partner and managing director of the firm was visiting her office and she wanted to meet him. Her colleagues told her to forget about it as she was too junior to warrant his attention. Her peers who gave her this advice may have a few years at BCG but they clearly do not understand the culture of the firm at all. Senior partners always make time for consultants and are always looking to meet young and enthusiastic new employees. Giving the strict vetting process, when you join you are merely a young leader, never a young person. This podcast explains my views on this as a former partner.

17 Heinä 20133min

144: Guidelines When Seeking Help In Case Interviews

144: Guidelines When Seeking Help In Case Interviews

Going into interviews aspiring consultants will be relying an a huge number of people for help: peers, classmates, consulting alumni, consultants, career counselors etc. This podcast offers some simple suggestions on how to seek and use help without hurting your relationships in the long-term.

11 Heinä 20136min

142: Barter System in Cases To Ask for Information

142: Barter System in Cases To Ask for Information

A steep hurdle for many candidates is knowing how and when to ask for information / advice from an interviewer. To help our candidates, we developed the barter system / concept to fix this problem using a very simple technique. As explained in the podcast, the concept requires the candidate to first offer the interviewer their thoughts/ideas before asking for anything more. This ensures the candidate does not fall into the trap of asking for information without offering anything in return.

5 Heinä 20133min

141: Damaging Resume Cliches Across Firms

141: Damaging Resume Cliches Across Firms

Editing out cliches from Deloitte and Accenture resumes tends to take up the majority of time when we work with candidates from these firms, and the other accounting firms like PWC, E&Y and KPMG. Typically, when we start the editing sessions, it is very difficult for the client to see how vague and misleading their resume really is. This podcast explains this concept and can be used to edit your own resume.

29 Kesä 201312min

140: Watching cases Vs. Listening to Cases

140: Watching cases Vs. Listening to Cases

When learning cases, it is far more effective to watch a person on Skype or in person. The problem with merely practicing over the phone or another verbal format is that you cannot observe crucial mannerisms or allow your practice partner to observe you. The only time practicing verbally makes sense is when you have a very experienced person working with you and they can infer things about your performance based on their experience. We advice most clients to practice in person should the opportunity present itself.

23 Kesä 20134min

139: Neat Calculation Sheets Are Important

139: Neat Calculation Sheets Are Important

This podcast explains why neatness and writing style is so important. It is really surprising how little care candidates take in writing in an appealing way, considering that is all the interviewer can see for the 30-45 minute case. Neat writing will not get you an offer, but it can be an annoying distraction both to you and the interviewer.

17 Kesä 20134min

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