489: Mindset shift: The key to effective communication (with Michael Reddington)

489: Mindset shift: The key to effective communication (with Michael Reddington)

Welcome to an episode with a Certified Forensic Interviewer, Michael Reddington.

In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning.

Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives.

As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Never one to be satisfied with his achievements, Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying, "I'll buy it," employees to commit to saying, "I'll do it," and suspects to commit to truthfully saying, "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource, and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four nonconfrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical observation and persuasion techniques across the spectrum of business conversations.

Companies have invited Michael, government agencies, and executive groups to facilitate his programs across the United States, Canada, the United Kingdom, Ireland, Europe, Africa, and the Middle East. He has led over one thousand programs and educated over ten thousand participants from over 50 countries. He leads programs and advisory sessions designed to teach participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations, and public speaking/influential instruction.

Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant's concerns, and added context coalesce to drive home the learning objectives. With Michael, it's never a presentation, seminar, or advisory session; it's always an experience.

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97: Using Podcast Feedback

97: Using Podcast Feedback

We produce a significant amount of podcasts with information on case interviews, PEI, FIT, brainstorming techniques etc. This information can be overwhelming and hard to prioritize for the typical listener. This podcast offers some helpful suggestions on how to use the feedback.

8 Loka 20127min

96: Estimation Cases Should Ideally Be Imprecise

96: Estimation Cases Should Ideally Be Imprecise

Many candidates are obsessed with generating correct answers in estimations they must make within cases or standalone estimation cases. This is a poor strategy. By obsessing about the final answer in a McKinsey estimation case, they ignore the structure of the estimation case which is far more important and forget why an estimation case exists in the first place - to test the ability to generate an answer with imperfect information. Listeners are strongly advised, as well, to ignore speed at the beginning and focus on good case technique.

2 Loka 20127min

95: Stressful Interview Situations

95: Stressful Interview Situations

This podcast examines the typical tell-tale signs candidates show when placed under stress in a case interview and offers suggestions on how to manage these situations. The key to managing this problem is not to reduce the stress, which may be impossible to do, but to change the way you show your stress. We also provide anecdotes on how our own clients manage, or struggle to manage, stress in their practice cases and interviews.

26 Syys 201216min

94: Consulting Rejections Are Not Equal All The Time

94: Consulting Rejections Are Not Equal All The Time

Being rejected from McKinsey and BCG is humbling, painful and possibly expensive exercise. The key is to carefully review your feedback since not all rejections are equal. Two people getting the same feedback must interpret them in vastly different ways: an MIT math PhD and Brown Arts undergrad both failing the PST (it has happened) need to take very different next steps from this outcome. Therefore, your unique profile must determine how you will interpret feedback. This podcast explores feedback and its meaning in much greater detail.

20 Syys 20127min

93: Taking Resume Feedback

93: Taking Resume Feedback

Taking resume feedback is one of the most fundamental steps as you begin your application process and case interview preparation. If done badly, no matter how well you practice for cases, you will not get the interview. Feedback refers to two parts. First, is the philosophy around how you collect the feedback. Second, is the physical steps you take as you are collecting the feedback. Both are equally important.

14 Syys 201215min

92: How to Network with a Senior Partner

92: How to Network with a Senior Partner

Networking with a partner is counter-intuitive. It is much easier to network with a McKinsey / BCG partner for at least four reasons. First, partners always return emails. Second, partners are generally willing to take a call just to explore your profile. Third, partners are less hung up on things like degrees etc. since they look deeper at a profile. Fourth, partners are accessible with easy to find details. That said, the trick to networking with partners is to treat them as a peer. As soon as you place them on a pedestal, you will kill your networking chances.

8 Syys 201213min

91: Networking with More Junior Consultants

91: Networking with More Junior Consultants

We use the terms junior consultants to loosely refer to anyone at the engagement manager level and below: senior associates, associates, consultants and analysts. Our history of working with 279 clients indicates that the best results occur when networking directly with partners. There is no dispute on this point given the difference in our client base between those who networked with partners and those who did not. In this podcast we explain why it is better to network with partners and the inadvertent reasons why junior consultants will be less helpful.

2 Syys 201211min

90: Never Start Training with McKinsey Cases

90: Never Start Training with McKinsey Cases

This is a mistake common to most case interview candidates. They start with the McKinsey approach. This is a very, very bad idea. McKinsey cases are those were the interviewer leads the case. If you are only trained to do cases in this format, you will never learn how to lead a case. This is no small matter. The prompts and guides provided by a McKinsey interviewer play a significant role in helping you through the case and you will struggle without them. It is best to first learn to do cases where you are pointing out the areas or importance, and once you have developed this skill, thereafter shifting to the interviewer-led format.

27 Elo 201214min

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