The 80/20 Principle19 Helmi 2019

Episode 34: Interview with Diana Stepleton

How can solo and small firm lawyers most effectively leverage outsourcing, in particular, the job of answering phone calls? I interview Diana Stepleton, the VP of Partner Engagement at Ruby Receptionists, about the service that Ruby actually provides to its customers. (Hint it goes far beyond the obvious aspect of answering phones in a professional way).

General Resources

Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/
Focus on these essential tech tools for maximum traction in your practice.
Take this short law practice assessment to identify your main strengths & weaknesses.

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Thanks to My Sponsor

Ruby provides service to over 9,000 businesses, 40% of which are attorneys. To learn more about Ruby's exceptional services (and to get a special discount when you decide to try them out) click here.

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.

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