The 80/20 Principle12 Huhti 2022

199: The Ultimate KPI (the most important thing to measure in managing your practice)

If you're serious about managing a successful law practice, you should measure and track your Net Promoter Score. In this episode, you'll learn what the NPS is, how it's calculated, and how it can lead to you getting more great clients, and fewer bad ones. Show Notes

The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, by Fred Reichheld & Rob Markey
Take my NPS survey and let me know how I'm doing with the podcast (and see how the questions look to someone who is answering them).
Here's an example of the sequence of questions to ask

General Resources

The 80/20 Principle (my email newsletter)
The 5 Pillars of a Tech-Powered Law Practice
The Inner Circle (an online community for law firm owners)

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Jaksot(329)

329: Introduction to Claude and Its Potential

Most lawyers using Claude are only scratching the surface of what it can do. In this episode, Ernie Svenson talks with former litigator and software founder Nick Chapleau about using Claude as more th...

21 Heinä 38min

328: The Golf Lesson That Changed How I Teach AI

Most AI training for lawyers is shiny-object stuff — nine prompts, the "ultimate playbook" — and that's exactly why none of it sticks. My old golf instructor figured this out decades ago, and he taugh...

23 Kesä 10min

327: How a Seasoned Litigator Became an AI Power User

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26 Touko 38min

326: Perplexity for Lawyers: AI Research With Sources

In this episode, we cover Perplexity—what it is, how it works, and why it deserves attention from solo and small firm lawyers. Ernie explains how Perplexity differs from traditional Google research by...

12 Touko 8min

325: Copilot Doubt To Power

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14 Huhti 28min

324: Why I switched from ChatGPT to Claude

In this episode, we explore why a long-time ChatGPT user made the switch to Claude and what ultimately drove that decision. We break down how features like direct file access, structured project workf...

24 Maalis 12min

323: Revolutionize Your Law Practice with AI and Flat Fees

In this episode, we explore how lawyers can adapt to rapid AI advancements by shifting from billable hours to outcome-based, flat-fee services. We'll discuss creating a better client journey, using AI...

25 Helmi 16min

322: Scaling Smarter: EOS Strategies for Law Firm Growth

In this episode, we'll examine how AI has made recording conversations effortless—and why that convenience poses legal, ethical, and moral challenges for lawyers. We'll break down the risks of passive...

27 Tammi 32min