The Forgotten Organs of Your Business: Where Friction Builds First

The Forgotten Organs of Your Business: Where Friction Builds First

Most businesses don’t break because of one big disaster, they bleed out from paper cuts: lost emails, duplicate records, approvals buried in Slack/Teams.

In this episode, Alex & Jamie break down Mohamed Adam’s brilliant framework from his LinkedIn newsletter, showing how friction hides inside your company’s “organs” intake, circulation, detox, and nerves, and how to clear the clogs in just 10 days.

Learn how to:

  • Spot invisible operational blockages

  • Fix intake and reconciliation flows

  • Build evidence ledgers auditors love

  • Automate smarter, not noisier

🎧 Listen now on Spotify and make your business breathe again.

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Human Oversight That Doesn't Become a Bottleneck | Governed by Design #3

Human Oversight That Doesn't Become a Bottleneck | Governed by Design #3

Most teams say they have human oversight. What they often have is a human approval queue.In this episode, hosts Alex and Jaime break down the Oversight Spectrum, a framework for designing human oversi...

28 Huhti 25min

Governing AI Agents: The Decision Boundary Contract

Governing AI Agents: The Decision Boundary Contract

"The agent can process refunds."That's not a boundary. That's a capability statement.A boundary tells the agent what it's allowed to do, and what to do when it's not sure.In this episode of Governed b...

14 Huhti 20min

Governed by Design: The Governance Gap

Governed by Design: The Governance Gap

Why do so many impressive AI agent pilots stall before they ever hit production? It isn’t a technology problem; it’s a readiness problem. In this kickoff episode of our Governed by Design series, host...

14 Huhti 21min

Operational Intelligence — Part 5

Operational Intelligence — Part 5

AI at work is moving from “help me write” to “help me run the work.”Agents can route requests, update tickets, follow up on missing info, and keep workflows moving.But there’s one catch: agents can’t ...

7 Helmi 17min

How Self-Aware Organizations Are Built (With Humans + AI Agents Working Together)

How Self-Aware Organizations Are Built (With Humans + AI Agents Working Together)

Ever had a project “stuck with Legal/ Finance etc.” … and the only way to understand why was to book a meeting?In this episode, Alex and Jaime unpack why delays in big organizations are often not abou...

14 Tammi 16min

Operational Intelligence Part 3: Tacit Knowledge & Exceptions

Operational Intelligence Part 3: Tacit Knowledge & Exceptions

Most organizations don’t run on their “process.”They run on a few people who just know what to do when things get messy.In this episode, Alex & Jaime talk about:why exceptions quietly become normal wo...

5 Tammi 13min

Visibility Isn’t Intelligence — Operational Intelligence, Part 2

Visibility Isn’t Intelligence — Operational Intelligence, Part 2

Dashboards are useful.They help us see patterns, trends, and drift.But visibility alone doesn’t move work.In this episode, Alex and Jamie unpack a common tension inside modern organizations: why teams...

31 Joulu 202515min

Why Execution Slows as You Scale (And Why It’s Probably Not Your Team)

Why Execution Slows as You Scale (And Why It’s Probably Not Your Team)

Why does more headcount often lead to less speed? Today on Automate & Elevate with AI, we explore the transition from informal coordination to structural execution.We discuss why "hiring better people...

23 Joulu 202510min