Rethink Contact Center Automation and Add Collaborative Intelligence!
CX Today30 Elo 2022

Rethink Contact Center Automation and Add Collaborative Intelligence!

CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9. In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss: Mistakes to avoid when adding automation to customer journeysHow collaborative intelligence can helpFinding the best balance of bots and humansUse cases for collaborative intelligenceIf you're looking to learn more about collaborative intelligence, visit this page. Thanks for watching, if you’d ...

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Generative AI for Contact Center Agents: Demos and a Discussion

Generative AI for Contact Center Agents: Demos and a Discussion

Watch on YouTube. CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual. He then speaks to Teresa Anania, SVP of Customer ...

7 Joulu 202323min

Contact Center Trends for 2024: What's Hot and What's Not?

Contact Center Trends for 2024: What's Hot and What's Not?

Watch on YouTube. CX Today's Charlie Mitchell hosts Peter Broeckx, EMEA Sales Director for Contact Center at AudioCodes. We introduce a host of contact center trends for 2024. Before focusing on five ...

6 Joulu 202328min

SumUp Moves Its Global Contact Center Operations to the Cloud with Five9

SumUp Moves Its Global Contact Center Operations to the Cloud with Five9

Watch on YouTube. CX Today's Charlie Mitchell hosts Bruno Fransoni, Technical Product Manager of Contact Center and CRM at SumUp. We walk through SumUp's CCaaS migration, and discuss: The challenges o...

6 Joulu 20239min

The Latest Contact Center Innovations with Cirrus Response

The Latest Contact Center Innovations with Cirrus Response

Watch on YouTube. CX Today's Charlie Mitchell hosts Daniel Lloyd, Channel Director at Cirrus Response. We discuss the latest contact center innovations that Cirrus is bringing to market. These cover a...

4 Joulu 202317min

Generative AI in the Contact Center: What's Possible Now, and What's Coming?

Generative AI in the Contact Center: What's Possible Now, and What's Coming?

Watch on YouTube. CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru, and Zeus Kerravala, Founder and Principal Analyst at ZK Research. Together, we consider the present and f...

27 Marras 202324min

AI Will Change Contact Centers: New Research Reveals How

AI Will Change Contact Centers: New Research Reveals How

Watch on YouTube. CX Today's Charlie Mitchell hosts Matthew Jones, Product Manager at EvaluAgent. We reflect on new research conducted by contact center analyst ContactBabel - which highlights service...

27 Marras 202315min

A Microsoft Teams Contact Center Demo: The Manager Experience

A Microsoft Teams Contact Center Demo: The Manager Experience

Watch on YouTube. CX Today's Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies. We kickstart the conversation by discussing how Landis designed its Microsoft Teams Contac...

16 Marras 202314min

Thrasio Shares Lessons from Its Customer Experience Transformation

Thrasio Shares Lessons from Its Customer Experience Transformation

Watch on YouTube. CX Today's Charlie Mitchell hosts Gershwin Exeter, VP of Global Services at Thrasio and Andrew Pryfogle, Founder & CEO of CX Effect. We walk through Thrasio's customer experience tec...

14 Marras 202321min