Cut Contact Center Costs and Improve CX with AI
CX Today31 Loka 2022

Cut Contact Center Costs and Improve CX with AI

CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lower demand and handling times with AIMore ways in which AI can lower contact center costsHow Talkdesk customers have benefited from AI implementationsTalkdesk's cost-cutting masterclasses

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Twilio Engage and the Importance of Personalised CX

Twilio Engage and the Importance of Personalised CX

CX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio.

29 Loka 20219min

Future-Proofing a Business with Omni-Channel

Future-Proofing a Business with Omni-Channel

CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros.

25 Loka 20217min

Puzzel Extends Smart Experiences with Vergic Acquisition

Puzzel Extends Smart Experiences with Vergic Acquisition

CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at Vergic.

22 Loka 202111min

Health of the Contact Centre 2021: Agent Well-being and the Great Resignation

Health of the Contact Centre 2021: Agent Well-being and the Great Resignation

CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant.

21 Loka 202111min

Language Operations: Multilingual Support with AI

Language Operations: Multilingual Support with AI

CX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel.

20 Loka 202118min

Impact Tech Has on Boosting Customer Engagement

Impact Tech Has on Boosting Customer Engagement

CX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone.

18 Loka 20219min

Best Practices for Managing Agents Through Change

Best Practices for Managing Agents Through Change

CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.

1 Loka 202122min

Improving CX with Messaging Channels

Improving CX with Messaging Channels

CX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk.

1 Loka 202112min